Jerry Garcia
El Paso,TX
Summary
Detail-oriented service technician experienced in diagnosing and repairing diverse tools and equipment. Known for maintaining safety protocols and providing exceptional customer service, contributing to improved operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Service Technician
Horizon Ace Hardware
El Paso, TX
07.2025 - Current
- Diagnosed and repaired various tools and equipment for customer satisfaction.
- Provided exceptional customer service by assisting with product inquiries and recommendations.
- Maintained inventory levels, ensuring availability of essential tools and supplies.
- Adhered to safety protocols while operating repair equipment and handling hazardous materials.
- Documented service records accurately for tracking repairs and customer history.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Key cutting
- Glass cutting
- Certified small engine technician
Sales Associate/Service Technician
Ace Hardware Of El Paso
El Paso, TX
09.2016 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, minimizing checkout wait times.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Window screens and door repair
- Tool sharpening
- Glass cutting
- Key cutting/programming
- Lock re-keying
- Pipe cutting and threading
- Display assembly
- Certified small engine service technician
- Service department supervisor
Sales Associate
Socorro Ace Hardware
El Paso, TX
11.2015 - 07.2016
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Associate in each department for training
- Key cutting/programming
- Window screen repair
Welding Apprentice
Five Star Fire Protection
El Paso, TX
07.2014 - 07.2015
- Operated welding equipment to fabricate and assemble components for fire protection systems.
- Assisted senior welders in interpreting blueprints and technical drawings for project execution.
- Maintained safety protocols and cleanliness in the work area to ensure compliance with industry standards.
- Conducted routine inspections of welding tools and equipment to guarantee optimal performance and safety.
Education
No Degree - Welding
02-2013
Welding courses and Machine technology
High School Diploma -
06-2011
Attended Western Technical College for a one year apprenticeship through Automotive Technology class. Studied Automotive repair and maintenance and performance tuning
Skills
- Mechanic
- Welder
- Fabricator
- Forklift operator
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- OSHA requirements
- Repair techniques
- Diagnostic testing
- Professional and courteous
- Equipment troubleshooting
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- Equipment inspection
- Diagnostics expertise
- Time tracking
- Troubleshooting
- Diagnostics skill
- Verbal and written communication
- Mechanical tools
- Hand tools
- Incident reporting
- Inventory control
- Equipment maintenance
- Client education
- Technical training sessions
- Warranty repair
- Troubleshooting and Diagnostics
- Maintenance and repair
- Following safety practices
- Problem-solving
- Task prioritization
- Multitasking
- Teamwork and collaboration
- Time management
- Active listening
- Organizational skills
Certification
- Certified Stihl Service Technician, Horizon Ace Hardware - 10/8/22 to present. currently Gold Prerequisite certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician - Horizon Ace Hardware
07.2025 - Current
Sales Associate/Service Technician - Ace Hardware Of El Paso
09.2016 - 07.2025
Sales Associate - Socorro Ace Hardware
11.2015 - 07.2016
Welding Apprentice - Five Star Fire Protection
07.2014 - 07.2015
El Paso Community College - No Degree, Welding
Socorro High School - High School Diploma,