Jerry Godfrey V
Haverhill,MA
Summary
Motivated and dedicated retail leader with 15+ years of experience in operations, asset protection, and team development. A proven track record of driving results through strategic execution, cross-functional collaboration, and frontline leadership. Passionate about building strong teams, enhancing customer experience, and developing future leaders. Committed to operational excellence and creating a culture of accountability and continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Dicks House of Sport
Salem, NH
08.2024 - Current
- - Oversee store operations including inventory flow, facilities, omni-fulfillment, and scheduling in a high-volume, flagship House of Sport location.
- - Lead execution of company-wide initiatives while ensuring operational excellence across all back-of-house functions.
- - Partner with store leadership to develop team culture, manage labor budgets, and enhance customer experience.
Interim Store Manager
Dicks Sporting Goods
Newington, NH
06.2024 - 08.2024
- - Led overall store operations during leadership transition, focusing on team development, performance management, and customer service excellence.
- - Collaborated with district leadership to maintain sales performance and operational consistency.
Operations Manager
Dicks Sporting Goods
Salem, NH
03.2017 - 05.2024
- - Directed store operations, including inventory processing, backroom logistics, scheduling, and facilities maintenance.
- - Played a key role in the launch of the House of Sport, coordinating staffing, setup, and readiness initiatives.
- - Mentored supervisors and teammates into leadership positions through coaching and development.
Loss Prevention Detective
Home Depot
Everett, MA
01.2015 - 03.2017
- - Investigated theft and safety concerns while driving shrink reduction and compliance efforts.
- - Partnered with store management to improve training and risk awareness among staff.
- - Recognized on the company portal for resolving an ORC case involving over $4,000 in stolen merchandise from the electrical department across 4 New England stores using TRE system, CCTV, and investigative skills.
Asset Protection Specialist
Macys
Saugus, MA
09.2012 - 01.2015
- - Managed store safety, conducted internal investigations, and ensured merchandise security compliance.
Lodge Lead
Dicks Sporting Goods
Saugus, MA
06.2009 - 09.2012
- - Supervised Lodge team, drove department sales, and ensured a high standard of customer service and merchandising.
Education
High School Diploma -
Melrose High School
Melrose, MA01.2008
Skills
- - Leadership & Team Development
- - Operational Execution
- - Merchandising & Scheduling
- - Asset Protection & Safety
- - Time Management
- - Problem Solving & Decision Making
- - Inventory Control
- - Customer Service
- - Conflict Resolution
References
Dan, Griffin, 518-475-8976, Heritage Home Services
Certification
- - DSG Leadership Development
- - Legion Operations & Scheduling System
- - Omni Fulfillment & BOPIS Efficiency
Hobbies and Interests
Hiking, Camping, Outdoor Adventures, Cooking for Family, Being a New Father
Timeline
Operations Manager
Dicks House of Sport
08.2024 - Current
Interim Store Manager
Dicks Sporting Goods
06.2024 - 08.2024
Operations Manager
Dicks Sporting Goods
03.2017 - 05.2024
Loss Prevention Detective
Home Depot
01.2015 - 03.2017
Asset Protection Specialist
Macys
09.2012 - 01.2015
Lodge Lead
Dicks Sporting Goods
06.2009 - 09.2012
High School Diploma -
Melrose High School