Walter Keever
Bullard
Summary
Results-driven and hands-on General Manager with a strong background in operations, customer service, and team leadership. Proven ability to drive efficiency, ensure safety compliance, and exceed company performance goals. Recognized for outstanding leadership and team development. Adept at optimizing processes, managing resources effectively, and fostering a high-performing work culture.
Overview
11
11
years of professional experience
Work History
General Manager
Valvoline Instant Oil Change
10.2022 - Current
- - Oversee daily operations, ensuring a seamless customer experience and maintaining high safety standards.
- - Lead and mentor a team of technicians and customer service staff, driving both individual and team performance.
- - Implement strategic initiatives that improve service quality, reduce wait times, and increase customer satisfaction, resulting in a significant rise in positive Google reviews.
- - Recognized as SCM Rookie of the Year for delivering outstanding results in operational efficiency and team leadership.
- - Champion process improvements and ensure adherence to company policies, maximizing efficiency and profitability.
General Manager
Rent-A-Center
05.2015 - 10.2022
- - Managed store operations, driving profit growth through strategic resource management.
- - Trained and mentored managers across multiple locations within a 50-mile radius.
- - Ensured customer satisfaction and loyalty by implementing high standards of service.
- - Controlled inventory, optimized pricing, and maintained strict expense management.
Industrial Electrician
Advanced Electrical Solutions
07.2014 - 04.2015
- - Installed, maintained, and repaired electrical wiring, controls, and lighting systems.
- - Connected complex electrical components, including circuit breakers and transformers.
- - Diagnosed and resolved issues to maximize system efficiency and longevity.
Education
Industrial Electricity Certification -
Tennessee College of Applied Technology
Shelbyville, TN07.2014
Skills
- - Leadership & Team Development
- - Process Improvement & Efficiency
- - Safety & Compliance Management
- - Customer Service Excellence
- - Sales & Performance Growth
- - Training & Staff Development
- - Inventory & Expense Management
Timeline
General Manager
Valvoline Instant Oil Change
10.2022 - Current
General Manager
Rent-A-Center
05.2015 - 10.2022
Industrial Electrician
Advanced Electrical Solutions
07.2014 - 04.2015
Industrial Electricity Certification -
Tennessee College of Applied Technology