Jerry Harbuck III
Easley,SC
Summary
Proven to enhance customer satisfaction and store efficiency, my tenure at Sam's Club showcased my adeptness in merchandise planning and customer service. Leveraging skills in planogram design and relationship building, I significantly contributed to team training and inventory management, ensuring a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Merchandiser
Sam's Club
Easley, SC
07.2022 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Conducted regular store audits to verify compliance with company policies.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Backroom Coordinator
Marshalls
Easley, SC
04.2021 - 07.2022
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Advised on technical improvements to enhance internal systems and processes.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Analyzed trends and reported on areas of improvement or change.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Implemented a rotation system for perishable items, ensuring freshness and reducing waste from expired products.
- Maintained accurate records of incoming shipments, ensuring proper documentation and inventory control.
- Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in the backroom area.
- Conducted regular audits of backroom inventory, identifying discrepancies and addressing them promptly.
- Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Deli Clerk
SPINX
Piedmont, SC
11.2019 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Host
Nagoya Japanese Steakhouse & Sushi
Greenville, SC
11.2016 - 04.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cook
Cookout
Easley, SC
07.2016 - 10.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Cooked and assembled all items on the menu such as burgers, wraps, quesadillas, etc.
Education
High School Diploma -
Wren High School
Piedmont, SC05.2016
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Retail knowledge
- Active listener
- Sales Techniques
- Merchandise planning
- Planogram design
- Customer Relationship Management (CRM)
- Space Planning
- Trend Identification
- Supplier audits
- Customer Service
- Problem-Solving
- Adaptability and Flexibility
- Critical Thinking
- Clear Communication
- Laptop and Mobile Device Use
- Quality Assurance
- Relationship Building
- Placement Optimization
- Idea Brainstorming
- Staff Training
- Project Coordination
- Workflow Coordination
Timeline
Merchandiser
Sam's Club
07.2022 - 02.2024
Backroom Coordinator
Marshalls
04.2021 - 07.2022
Deli Clerk
SPINX
11.2019 - 04.2021
Host
Nagoya Japanese Steakhouse & Sushi
11.2016 - 04.2017
Cook
Cookout
07.2016 - 10.2016
High School Diploma -
Wren High School