Jerry Henderson
Castle Rock,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Ombudsman III
Texas Health and Human Services Commission
06.2023 - 11.2023
- Conducted intakes, tracked, investigated, and resolved inquiries and complaints related to Behavioral Health Services (BH), including treatment of mental health conditions and substance use disorders
- Interacted with BH Services consumers, their authorized representatives, and providers to explain their rights relative to Behavioral Health Services
- Coordinated with Texas HHS overseeing State Hospitals, Local Mental Health Authorities, Local Behavioral Health Authority, and Texas Medicaid programs to ensure appropriate response and resolution to BH consumer parity and other complaints
- Conducted research, investigation, and in-depth analysis of complaints regarding behavioral health services.
- Skilled at working independently and in team environment.
Inspector/ Investigator V
Texas Health and Human Services Commission
12.2022 - 06.2023
- Conducted licensure, certification surveys, inspections, and investigations in Region 8 Long Term Care facilities for Home Based Care & Texas home living
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
- Prepared reports detailing findings of inspections, investigations, and surveys
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Carefully documented statements, observations, and evidentiary materials.
Material Management Technician
Texas Health and Human Services Commission
03.2022 - 07.2022
- Assembled, repaired, delivered, installed, and/or picked up equipment, furniture, and/or supplies
- Conducted weekly inspections of equipment and vehicles to ensure proper maintenance/operating conditions and performed minor repairs
- Knowledge of Inter-office mail, bill of lading, Fed-ex, mail service for area including pick up and delivery, and knowledge of postage machine
- Putting in orders and completed orders in CAFM system database.
Behavior Health Technician
LUFKIN STATE SUPPORTED LIVING CENTER
08.2018 - 03.2022
- Primary job duties were assisting Board-Certified Behavior Analysts (BCBAs) and LPCs in assessment and development of treatment plans
- Completed various behavioral assessments and preference assessments, trained direct care staff in implementation of behavior programs, collected behavioral data for clients and staff, and assisted direct care staff and BCBAs during client crisis situations
- Completed assessments routinely such as Vineland, REISS, ICAP, DASH-II, ADD, QABF, and FAST
- This new organizational system, using Microsoft Excel, helped Behavior Health Services Department meet all federal guidelines for DOJ reviews for first time in 10 years
- Completed documentation for every incident and forwarded to correct personnel for review.
Direct Support Professional II
LUFKIN STATE-SUPPORTED LIVING CENTER
04.2011 - 08.2018
- Primary duties included supervising 2:00pm to 10:00pm shift for residential facility housing adult males with intellectual disabilities and other mental health disorders
- Provided direct care for 1-3 clients per shift, completed all documentation for ADLs and daily observation notes and collecting data on target behaviors for reduction
- Communicated and assisted professional staff, administration staff, investigators from Department of Family and Protective Services (DFPS), ICF surveyors, and Department of Justice monitors during federal reviews
- Intervened during client crises using de-escalation techniques and/or restraints per policy and completed all required documentation
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Science in Criminal Justice W/C Criminology -
Southern New Hampshire University
Manchester, NH11.2022
High school diploma -
Lufkin High School
Lufkin, TX05.1996
Skills
- Communicating and collaborating with others (10 years)
- Completing assessments (5 years)
- Report writing (10 years)
- Microsoft Word (5 years)
- Microsoft Office (5 years)
- PowerPoint (3 years)
- Microsoft Teams (5 years)
- Developmental Disabilities Experience(12 years)
- Case Management (5 years)
- Document review (10 years)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Ombudsman III
Texas Health and Human Services Commission
06.2023 - 11.2023
Inspector/ Investigator V
Texas Health and Human Services Commission
12.2022 - 06.2023
Material Management Technician
Texas Health and Human Services Commission
03.2022 - 07.2022
Behavior Health Technician
LUFKIN STATE SUPPORTED LIVING CENTER
08.2018 - 03.2022
Direct Support Professional II
LUFKIN STATE-SUPPORTED LIVING CENTER
04.2011 - 08.2018
Bachelor of Science in Criminal Justice W/C Criminology -
Southern New Hampshire University
High school diploma -
Lufkin High School
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