Jerry Hernandez
San Antonio,TX
Summary
Performance-oriented Underwriting and Sales Leader offering exceptional record of achievement over 35-year career insurance. Experience Includes:
- Large and Middle Market Property/Casualty Underwriting.
- Management of underwriting team - strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
- Underwriting Trainee manager - hired and trained new commercial lines underwriters for Hartford's Small Commercial lines department.
- Building agency management relationships.
- Identifying and capitalizing on emerging market trends and revenue opportunities.
- Reinsurance/CAT mitigation underwriting.
- Umbrella underwriting
Overview
42
42
years of professional experience
Work History
Senior Middle Market Underwriter
FCCI Insurance Group
01.2022 - Current
- Underwriting of multiple lines of business - property, general liability, inland marine, auto, workers compensation and umbrellas.
- Through successful partnerships with agent/brokers, exceeded new business goals by over 75% for each of the last 3 years in the San Antonio/Austin territory.
- Provide excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Make approval and denial recommendations by determining accurate risk levels.
- Conduct regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Develop strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduce underwriting cycle times, prioritizing urgent applications and employing effective time management strategies.
- Travel quarterly to assigned territory to discuss agent results - profitability, successes, service, pricing initiatives and new business pipleline reviews.
Middle Market Underwriter
Union Standard Insurance Company
10.2018 - 01.2022
- Managed $2.5 million dollar book of business - including new business, renewals and endorsement processing.
- Generalist underwriting specializing in General and Specialty trade Contractors, Restaurants, Healthcare, Lessors Risks Buildings, Manufacturing, retail/wholesale and auto services risks.
- Strong Property underwriting skills - coastal/CAT mitigation, reinsurance, wind/hail, lessors risks
- Strong Casualty underwriting skills - auto - pickups to extra heavy vehicles, local and long distance, general liability and umbrella liability underwriting.
- Responsible for developing, growing, and maintaining a profitable, diversified book of business through effective underwriting decision making.
- Regular meetings with customers, agents and brokers to negotiate coverage, price and service delivery.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Closely work with Loss Control and Claims departments to identify exposures and assist in creating controls that may reduce losses.
Account Manager
Alamo Insurance Group
07.2016 - 10.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Liaised between account holders and various departments.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
Insurance Producer
Insureone Insurance Agency
03.2014 - 04.2016
- Provided information in promotion of insurance packages, including features, policies and relative advantages.
- Adhered to all regulations for insurance sales.
- Set up policies and completed all documentation.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Underwriter
Hartford Insurance Group
09.1983 - 12.2013
- Underwriting Supervisor - managed team of commercial lines underwriters
- Commercial lines Underwriting training manager - Selected and trained new employers hired for commercial lines underwriting teams.
- Monitored underwriting teams performance, provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Some College (No Degree) - Business Administration
San Antonio College
San Antonio, TXHigh School Diploma -
South San Antonio High School
San Antonio, TX06.1981
Skills
- Product and Service Promotion
- Networking Events
- Advertising Campaigns
- Performance Evaluations
- Sales Quota Management
- Problem Solving
- Verbal and Written Communication
- Customer Service
- Staff Training and Development
Timeline
Senior Middle Market Underwriter
FCCI Insurance Group
01.2022 - Current
Middle Market Underwriter
Union Standard Insurance Company
10.2018 - 01.2022
Account Manager
Alamo Insurance Group
07.2016 - 10.2018
Insurance Producer
Insureone Insurance Agency
03.2014 - 04.2016
Underwriter
Hartford Insurance Group
09.1983 - 12.2013
Some College (No Degree) - Business Administration
San Antonio College
High School Diploma -
South San Antonio High School
Similar Profiles
Brady DickensBrady Dickens
Agribusiness Risk Control Consultant at FCCI Insurance GroupAgribusiness Risk Control Consultant at FCCI Insurance Group
Cheryl AceCheryl Ace
APD Claims Adjuster at FCCI Insurance GroupAPD Claims Adjuster at FCCI Insurance Group
Hayden PerkinsHayden Perkins
APD Adjuster at FCCI Insurance GroupAPD Adjuster at FCCI Insurance Group
Briana RochaBriana Rocha
Retail Sales Associate at United Fashions of TexasRetail Sales Associate at United Fashions of Texas
Jack WardJack Ward
Front Desk Staff Member at VP Racing FuelsFront Desk Staff Member at VP Racing Fuels