Jerry Jobe, Jr.
Orlando
Summary
Professional Hospitality Leader with extensive knowledge of spirits and customer experience enhancement. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
Work History
Performer/Coordinator
Gaylord Palms Resort & Convention Center
07.2018 - Current
- Engaged with audiences to create memorable experiences at live performances.
- Managed stage crew to deliver smooth, successful performances.
- Performed live shows at various venues throughout region.
- Managed variety of technical equipment used in performances.
- Gained strong leadership skills by managing projects from start to finish.
Box Office Manager
Orlando Shakes
02.2022 - 10.2023
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Spektrix Ticketing Software to extract data for email blasts and mailing lists.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
Bartender/Key Holder Supervisor
SAVOY Orlando
03.2017 - 11.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Science - Hospitality Management
Rosen College of Hospitality Management (UCF)
Orlando, FLSkills
- Team Building
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Upselling strategies
- Memorization
Timeline
Box Office Manager
Orlando Shakes
02.2022 - 10.2023
Performer/Coordinator
Gaylord Palms Resort & Convention Center
07.2018 - Current
Bartender/Key Holder Supervisor
SAVOY Orlando
03.2017 - 11.2021
Bachelor of Science - Hospitality Management
Rosen College of Hospitality Management (UCF)
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