Jerry Joseph
Senior Automotive Technician
Dallas,GA
Summary
Dynamic and results-driven Service Manager at Mavis Tire and Brakes, skilled in steering and suspension maintenance and customer relations. Successfully enhanced customer satisfaction ratings through effective team management and safety training, ensuring high-quality service delivery and a safe work environment. Proven ability to diagnose mechanical issues and implement corrective actions efficiently.
Overview
19
19
years of professional experience
Work History
Lead Mechanic
Mavis Tire and Brakes
05.2020 - 12.2024
- Executed scheduled and standard maintenance tasks.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
Service Manager
Mavis Tire and Brakes
02.2019 - 05.2020
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Lead Mechanic
Mavis Tire and Brakes
01.2017 - 05.2020
- Performed routine and scheduled maintenance services.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
Technician
Firestone Complete Auto Care, BRO
10.2007 - 06.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Tire Technician
Kauffman Tire
02.2006 - 12.2006
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Sourced tires to meet customer quality and budget needs.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
Education
GED -
Open Campus
03.2011
Skills
Steering and suspension maintenance
Driveline maintenance
Air and hydraulic brake repairs
AC repair
Preventive maintenance procedures
Electrical troubleshooting
Computerized diagnostics
Service Scheduling
Ticket writing
Customer Relations
Inspecting vehicles
Replacing parts
Tire balancing
Hydraulic tool use
Safety awareness
Workshop Organization
Timeline
Lead Mechanic
Mavis Tire and Brakes
05.2020 - 12.2024
Service Manager
Mavis Tire and Brakes
02.2019 - 05.2020
Lead Mechanic
Mavis Tire and Brakes
01.2017 - 05.2020
Technician
Firestone Complete Auto Care, BRO
10.2007 - 06.2016
Tire Technician
Kauffman Tire
02.2006 - 12.2006
GED -
Open Campus