Jerry Leite
Summary
Dynamic and results-oriented professional with a proven track record, excelling in relationship building and problem-solving. Expert in leveraging adaptability and sales force proficiency to exceed sales targets and enhance client satisfaction. Demonstrated leadership in team collaboration and strategic decision-making, significantly improving operational efficiency and performance outcomes across multiple industries.
Overview
20
20
years of professional experience
Work History
Banker
Citizens Bank, RBS
07.2021 - 04.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Property Manager
Spaziano Properties
10.2004 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Operations Manager
New Horizon Properties
01.2010 - 07.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
MBA - Public Administration
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
Associate of Science - Business Management
Community College of Rhode Island
Warwick, RI05.2020
Skills
- Problem Solving
- Relationship Building
- Teamwork
- Adaptability
- Leadership
- Time Management
- Cross-selling expertise
- Decision-Making
- Goal Planning
- Proficient in Sales Force
- Proficient in Word, Excel, Publisher
Affiliations
- West Warwick Zoning Board of Review
- Arctic Village Association
- Benevolent and Protective Order of Elks
Community Service
Highly involved in community from Earth Day Cleanups to hosting Dine & Donate Nights to assist local nonprofits in raising necessary funds. Currently sit on the board of the Arctic Village Association, an organization dedicated to promoting the redevelopment of the downtown area of West Warwick.
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Banker
Citizens Bank, RBS
07.2021 - 04.2024
Operations Manager
New Horizon Properties
01.2010 - 07.2015
Property Manager
Spaziano Properties
10.2004 - 01.2022
MBA - Public Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Management
Community College of Rhode Island
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