- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Camping
Open To Work
Jerry L. Hall
Cypress,TX
Summary
Experienced IT Manager and Analyst with decades of expertise working with various IT teams to provide support for applications in operating systems and IT Infrastructure.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
18
18
years of professional experience
Work History
IT Technician/Billing Specialist
Buske Logistics Inc
Houston, TX
01.2022 - 01.2025
- Provide technical support to end-users through various channels, such as phone, email, in-person, ServiceNow tickets.
- Manage IT vendors, suppliers, maintain inventory of IT equipment.
- Utilize Microsoft Intune for device management and security and administer in warehouses.
- Coordinate IT support tickets, monitor progress, and escalate issues as necessary.
- IT duties Identify and learn appropriate software and hardware used.
- Other IT duties Test fixes to ensure the problem has been adequately resolved. Build communications with principles in the remote client community.
- Adding/Removing Devices in Active Directory, Intune, Azure AD and MDM
- Build and install Laptops, Desktops, Forklift iPads configurations throughout orgnization.
- Utilize SharePoint and OneDrive for document management and collaboration and configure and maintain remote access
- Provide IT billing review of all contracts.
- Do LV infrasturture installs of Cabling, AP’s, Switches, Routers and Offices setup.
- Develop and maintain system documentation, including user manuals, training materials, and system specifications
IT Analyst
Montrose Environmental
Houston, TX
01.2022 - 01.2022
- Responsible for support and triage of all Fresh Service incidents and tasks.
- Provide 1st & 2nd level support to Engineers.
- Troubleshooting and managing desktop issues related to applications and hardware problems.
- Recommend or suggest methods to update, simplify and enhance processes, procedures, and technologies.
- Identify and learn appropriate software and hardware used.
- Test fixes to ensure the problem has been adequately resolved. Build communications with principles in the remote client community.
- Provide direct support to offices in the Houston area.
Customer Experience Analyst
ExxonMobil
Houston, TX
01.2019 - 01.2022
- Responsible for support and triage all BMC Remedy\CA incidents and tasks Region South.
- Provide 1st & 2nd level tier support to Engineers in southern region offices in the US. Analyze trends for ways to prevent future problems. Applying updates to network equipment.
- Troubleshooting and managing desktop issues related to applications and hardware problems. Reimage any desktops or laptops when needed.
- Recommend or suggest methods to update, simplify and enhance processes, procedures, and technologies. Work with vendors when necessary.
- Identify and learn appropriate software and hardware used and supported by Joint venture organizations.
- Test fixes to ensure the problem has been adequately resolved. Build communications with principles in the remote client community.
Analyst
Braun Intertec
Houston, TX
01.2018 - 01.2019
- Responsible for procurement of laptops, deployment, and inventory updates.
- Provide support to southern region offices in the state. Analyze trends for ways to prevent future problems.
- Repair desktop issues related to applications and hardware problems.
- Recommend or suggest methods to update, simplify and enhance processes, procedures, and technologies.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Test fixes to ensure the problem has been adequately resolved. Build communications with principles in the remote client community.
Associate Analyst
Phillips66
Tulsa, OK
01.2015 - 01.2018
- Provided application support to OpenText v5 & v10.
- Perform permissions changes, custom system changes and evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Repair desktop issues related to application problems. Recommend or suggest methods to update, simplify and enhance processes, procedures, and technologies. Identify and learn appropriate software and hardware used and supported by the organization.
- Writing SQL scripts using Toad. Test fixes to ensure the problem has been adequately resolved. Build report with the client community.
Client Support Analyst IV
WPX Energy
Tulsa, OK
01.2011 - 01.2015
- Provide Service Desk support to clients when experiencing problems with Hardware and Software.
- Re-image desktop. Also, I installed MacBook, iPad and iPhone. Set up all cell phones to access the corporate environment. Assist exchange analysts in troubleshooting messaging problems.
- Assist server group with installation of geological software and configuration. Backup Scada analyst to support server and client.
- Provide spyware and virus cleanup, third party and custom application support. Good troubleshooter and team player.
Exchange Analyst
Williams Companies, Inc.
Tulsa, OK
01.2010 - 01.2011
- Provided Back-End Infrastructure support to Exchange Server, Enterprise Vault (Operation support) Blackberry Server. This process was outsourced, and I was the company representative who monitored changes and implantations.
- Utilized Dell Computer’s Message One disaster recovery process for outages.
- Also used Quest Spotlight Messaging and Message Stat to monitor and troubleshoot email systems.
Service Center Analyst
Williams Companies, Inc.
Tulsa, OK
01.2010 - 01.2011
- Provide Service Desk 2nd and 3rd level tier support.
- Manage and maintain all geosciences workstations and applications. Setup all cell phones to access the corporate environment.
- Also, configured, installed MacBook, iPad, and iPhone Responsible for desktop support issues local and remote systems (e.g., Laptops, desktop, printers, copiers, MFC’s, communication devices, etc.)
- Troubleshoot OS issues, server applications, spyware, and virus cleanup, third party and custom application support.
Team Lead\LAN Administrator
Laredo Petroleum, Inc.
Tulsa, OK
01.2007 - 01.2010
- Managed projects and led the Information Technology team responsible for installations, management, and implementation to the user community.
- Maintain and support mobile phone systems both local and remote including device synchronization with Exchange server and Blackberry Enterprise server.
- Manage Exchange server to ensure email is flowing properly and efficiently and troubleshoot any email related issues.
- Provide administrative and user support related to SQL Server 2005. Terminal Server and Network Enterprise Printing
Education
Mississippi Community College
Blytheville, ArkComputer Science and Business Management
Tulsa Community College
Tulsa, OKundefined
AMA American Management Association – University of Tulsa
Tulsa, OKundefined
Network Enhance Training NET
undefined
New Horizon Training
undefined
The Persimmon Group – PMI Training
Skills
- Microsoft Office 365 - WIN Server 2008r2, 2012r2 - Exchange - Oracle Client - Citrix - VMware - Disaster Recovery Planning - BMC-Remedy - ITIL – SCCM -Azure AD – Datto- Bomgar – Dame Ware – Mac – Livelink\OpenText v5 & v10 - Intune - MDM – Service Now – Fresh Service - Video Conferencing\Clickshare - ConnectWise - WIN 10\11 - Google Suite – Fortinet – Broad Voice - Micro SIP – Synapse – Amcrest Surveillance - LastPass - StarLink
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
Interests
Outside Interests
YMCA Board of Directors Good Health Church and Sports Activities
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkSalary Range
$68000/yr - $200000/yrTimeline
IT Technician/Billing Specialist
Buske Logistics Inc
01.2022 - 01.2025
IT Analyst
Montrose Environmental
01.2022 - 01.2022
Customer Experience Analyst
ExxonMobil
01.2019 - 01.2022
Analyst
Braun Intertec
01.2018 - 01.2019
Associate Analyst
Phillips66
01.2015 - 01.2018
Client Support Analyst IV
WPX Energy
01.2011 - 01.2015
Exchange Analyst
Williams Companies, Inc.
01.2010 - 01.2011
Service Center Analyst
Williams Companies, Inc.
01.2010 - 01.2011
Team Lead\LAN Administrator
Laredo Petroleum, Inc.
01.2007 - 01.2010
Computer Science and Business Management
Tulsa Community College
undefined
AMA American Management Association – University of Tulsa
undefined
Network Enhance Training NET
undefined
New Horizon Training
undefined
The Persimmon Group – PMI Training
Mississippi Community College