Jerry Luna
Laredo,TX
Summary
Operations Manager with expertise in dispatch coordination and contract negotiation. Develops strategic initiatives to enhance customer satisfaction and drive team performance, ensuring commercial targets are met through effective leadership and operational efficiency.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Personal Assistant
Self-employeed
Laredo, TX
01.2023 - Current
- Managed client appointments and daily priorities across several accounts.
- Handled email, phone, and correspondence communication with clients.
- Supported personal errands and administrative tasks for self-employed operations.
- Assisted with special projects by researching topics, organizing data, and summarizing findings.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Find debt problems, bank issues, and solve administrative errors.
Operations Manager
Gonmor
Laredo, TX
01.2016 - 01.2022
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, on a daily basis.
- Coordinate routes from North and South bound and arrange appointments as per request.
- Managed data entry for invoices, orders, and closing folders for all drivers, ensuring accuracy and timely processing.
- Coordinated phone calls and emails to fulfill all customer requirements efficiently.
- Executed diverse job duties to support organizational objectives.
Operations Coordinator
Royal Express
San Antonio, TX
01.2010 - 01.2014
- Managing and coordinating the diverse operations of two departments Caterpillar and Union Pacific all north bound and south bound across the USA. Coordinated daily operations to ensure successful delivery of loads and pickups to customers.
- Making sure all dispatchers from UPDS and CAT are applying dispatch in Mcleod and building their daily reports.
- Pre - assigning drivers from all Texas locations and retailing with brokers.
- As drivers arrived in San Antonio we coordinate and assign if they have a loaded trailer as a return.
- Developed relationships with suppliers and customer service teams across US and Mexico brokers.
- Provided quality service to enhance customer satisfaction by identifying needs and assisting with issues related to Transportation & Retail Sales.
- Supported overall operations through various additional tasks.
- Sold invoices daily to contribute to company revenue growth.
- Negotiated in- land service agreements contracts for new transport service business with companies such as CAT, Penske, Union Pacific, and many more.
Education
High School Diploma -
Cigarroa High School
Laredo, TX05-2003
Skills
- Dispatch coordination
- Contract negotiation
- Customer relationship management
- Invoice processing
- Data entry
- Software proficiency
- Team leadership
- Fluent bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Personal Assistant
Self-employeed
01.2023 - Current
Operations Manager
Gonmor
01.2016 - 01.2022
Operations Coordinator
Royal Express
01.2010 - 01.2014
High School Diploma -
Cigarroa High School