Open To Work
Kimberly Crawford
Madison,TN
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Assistant Coordinator with 14 years of experience managing program project workflows, application processing, and state partner coordination in higher education. Processed 1,400+ applications, maintained compliance documentation, coordinated the home visiting CDA project and conference logistics with a state agency, and resolved 700+ user issues through helpdesk operations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Personal Care Assistant
The GoodCare Helpers
Nashville, TN
03.2026 - Current
- Delivered daily living support, including medication administration, bathing, meal preparation, and companionship, for a developmentally disabled adult.
- Documented care activities and client updates in caregiving software to ensure continuity of care.
- This position began as a voluntary role with weekly pay to monitor a developmentally disabled adult starting in November 2025.
Poll Official
Metro Nashville Government
Nashville, TN
10.2025 - Current
- Verified voter eligibility and directed voters through the check-in process as Precinct Registrar for the May 5 and August 6 Primary Elections.
- This is a seasonal position, and the role may change based on assignment.
TECTA Assistant Coordinator
Tennessee State University
Nashville, TN
07.2018 - 09.2025
- Reviewed TCCOTS modules over five cycles to identify and update outdated materials, thereby enhancing content accuracy.
- Supported migration of 15 TCCOTS and 6 TN-ELDS modules to a new platform, coordinating content transfer and testing.
- Coordinated the review and approval workflow for more than 1,400 TrainTN applications, streamlining case assignments and monitoring completion timelines, which enhanced operational efficiency and supported the Training Registry Manager in achieving program objectives.
- Provided technical assistance to applicants and reviewers.
- Created and maintained procedural manuals, FAQs, and email templates to standardize workflows and support training consistency.
- Provided feedback on TrainTN website enhancements during biweekly meetings.
- Sent out weekly Motivational Monday messages for department staff starting in 2019.
TDH Home Visitor CDA Grant - TECTA Program Support
Tennessee State University
Nashville, Tennessee
07.2013 - 06.2015
- Scheduled eLearn CDA Orientation sessions and coordinated registration for ~10 TDH Home Visitors per session, managing participant availability and confirmation to keep sessions organized.
- Distributed instructions, tutorials, letters, certificates, and related materials.
- Performed data entry for TDH participants and maintained accurate database records.
- Tracked attendance and completion rates across multiple sessions, generating rosters and compliance reports to ensure grant requirements were met.
- Generated reports and maintained professional development records based on CDA competencies.
- Assisted in arranging logistics with TDH Grantor and TECTA Leadership for the Home Visitor Summit.
- Procured and distributed requested materials for the grant’s activities.
TN-ELDS Help Desk Support
Tennessee State University
Nashville, Tennessee
10.2010 - 06.2013
- Assisted with TCCOTS (Tennessee Child Care Online Training System), TNELDS (Tennessee Early Learning Developmental Standards), and database-related projects, including cleanup, report pulling at the supervisor's request, and ticket submissions for database issues to technical staff.
- Participated in reviews for website development of the TN-ELDS and TCCOTS online modules.
- Supervised four student workers handling help desk inquiries, providing guidance on issue resolution and escalation to support consistent service.
- Managed help desk workflow for 700+ user issues in the ticketing system, prioritizing cases by urgency and tracking resolution timelines to maintain service levels.
- Compiled all TN-ELDS and TCCOTS module reviews into a spreadsheet for the supervisor during website development.
- Generated monthly reports on top user issues in Excel, recognizing trends to inform training and system improvements.
- Handled 100+ daily calls and 40-60 emails, providing client support and technical assistance to TCCOTS and TN-ELDS users.
Education
Certificate -
11-2019
Associate of Science -
07-2018
Bachelor of Science -
12-2009
Skills
- Meeting setting
- Capacity planning
- Dispatch coordination
- Microsoft Office Suite
- Excel
- Outlook
- Word
- SharePoint
- OneDrive
- Ticketing systems
- Database management
- Process documentation
- Workflow development
- Compliance tracking
- Data entry and reporting
- Data analytics
- Technical assistance
- Helpdesk management
- Customer service
- Cross-team collaboration
- Active listening
Certification
- Monthly NSBPA Virtual PA Shadowing, National Society of Black Physician Assistants, 2025 - Present
- BLS (Basic Life Support) Provider, American Heart Association, 03/01/26 – 03/01/28
Timeline
Personal Care Assistant - The GoodCare Helpers
03.2026 - Current
Poll Official - Metro Nashville Government
10.2025 - Current
TECTA Assistant Coordinator - Tennessee State University
07.2018 - 09.2025
TDH Home Visitor CDA Grant - TECTA Program Support - Tennessee State University
07.2013 - 06.2015
TN-ELDS Help Desk Support - Tennessee State University
10.2010 - 06.2013
Nashville General Hospital – School of Health Sciences - Certificate,
Nashville State Community College - Associate of Science,
Austin Peay State University - Bachelor of Science,