Jerry Maniates
Waddell,AZ
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waiter/Server
Outback Steakhouse
04.2015 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Some College (No Degree) -
High School Diploma -
05.2007
Skills
- Order Accuracy
- Dining Customer Service
- Accurate Money Handling
- Wine Pairings
- Quality Control
- Wine Service
- Hospitality and Accommodation
- Bar Terminology
- Dietary Restriction Support
- Wine Knowledge
- High-Volume Dining
- Pos Operation
- Food and Beverage Pairings
- Safety and Sanitation
- Dining Area Maintenance
- Wine and Liquor Service
- Guest Satisfaction
- Rewards Programs
- Ability to Lift 30 Pounds
- Annual Performance Reviews
- Age Verification
- Adaptable and Flexible
- Customer Service and Rapport
- Chemical Storage
- Reading Comprehension
- Conflict and Complaint Resolution
- Menu Knowledge
- Suggestive Selling
Accomplishments
- Awarded and recognized in 2017 for receiving the most positive reviews in the entire region
Timeline
Waiter/Server - Outback Steakhouse
04.2015 - Current
Glendale Community College - Some College (No Degree),
Arizona Charter Academy - High School Diploma ,