Jerry Marcello
Robbinsville,NJ
Summary
Dynamic, well-trained and well seasoned gentleman looking to continue in Customer Service, Inside Sales or Warehousing. Expert listener and extensive skills in team building & problem solving, strong abilities to upsell and the patience to see every job thru to success. Strong skill set that remains professional and all about the company until the day is over.
Outgoing and resourceful, bringing strong background in business management and strategic planning. Possesses in-depth understanding of market analysis and financial oversight, coupled with skills in project coordination and client relationship management. Dedicated to driving business growth and achieving impactful results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
39
39
years of professional experience
Work History
Owner
PPGC Group LLC
01.2024 - Current
- Referral Marketing/Lead Generation
- Affiliate Marketing
- Website Building
Customer Service Manager
CSG
01.2000 - 12.2014
- Wrote and developed all scripts for all phone departments
- Set all goals and initiatives for all departments
- Managed the phone room of 10-30 people at its peak
- Managed a portfolio of 1st and 3rd party collection accounts
- Personally reached all phone goals for each department
- Strong ability to reach positive outcomes on all calls
- Saw the smooth transition and closure of CSG when sold
- As a Manager assisted in all warehouse activities as needs arose including pulling, packing, shipping, team motivation, job delegation
- Forklift experience
Customer Service Manager
DeLaMar Electronics
09.1985 - 12.1999
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed our team of customer service representatives, fostering positive work environments focused on teamwork and collaboration.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, Pa01.1985
Skills
- Strong Communicator
- Exceptional Customer Service Skills
- Strong leadership skills
- Strong team building skills
- Excellent motivator
- Warehouse Skills
- Forklift experience
- Referral Marketing/Lead Generation
- Affiliate Marketing
- Website Building
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Web Development and Design
Timeline
Owner
PPGC Group LLC
01.2024 - Current
Customer Service Manager
CSG
01.2000 - 12.2014
Customer Service Manager
DeLaMar Electronics
09.1985 - 12.1999
High School Diploma -
Pennsbury High School