JERRY MCDONALD
Pontiac
Summary
Dedicated and highly adaptable professional with a Bachelor of Science from Oakland University and a strong background in high-pressure, detail-oriented environments. Proven ability to manage complex tasks, adhere to strict safety protocols, and deliver exceptional customer service. Seeking to leverage physical agility, problem-solving skills, and a "customer-first" mindset as a WCCS Deployed Claim Specialist at State Farm. Ready for extensive national travel and committed to providing remarkable service to policyholders during catastrophic events.
Overview
8
8
years of professional experience
Work History
Dietary Aide / Porter
Woodward Hills
Bloomfield Hills, MI
11.2023 - Current
- Service Excellence: Deliver personalized support to patients, ensuring high satisfaction and precise adherence to complex requirements.
- Operational Reliability: Manage timely distribution of essential resources in a high-stakes health environment, maintaining 100% compliance with safety and health regulations.
- Detail-Oriented Support: Coordinate with medical staff to ensure accurate reporting and environment organization.
Auto Parts Manufacturer
TSM Corporation
Auburn Hills, MI
09.2019 - 02.2020
- Damage Assessment & Troubleshooting: Operated complex machinery to identify and resolve mechanical issues, ensuring optimal functionality and minimal downtime.
- Quality Control: Demonstrated strong attention to detail to prevent defects and ensure customer satisfaction with the final product.
- Inventory Management: Maintained meticulous records of auto parts, ensuring accurate stock levels for production deadlines.
Hi-Lo Driver
ERAE AMS
Pontiac, MI
03.2018 - 12.2018
- Safety & Compliance: Safely operated heavy equipment in a warehouse environment, strictly adhering to safety protocols to minimize risk of injury or property damage.
- Logistical Efficiency: Coordinated the movement of goods with a focus on speed and accuracy to support overall operational workflow.
Education
Bachelor of Science -
Oakland University
05.2023
High School Diploma - undefined
Pontiac High School
06.2018
Skills
- Customer Service & De-escalation: Communicating effectively with clients to resolve concerns and provide empathetic support during difficult times I pride myself in offering remarkable service
- Physical Agility & Safety: Experience operating heavy equipment (Hi-Lo) and working in fast-paced industrial environments while following rigorous safety standards
- Technical Documentation: Ensuring high accuracy in inventory records, reporting, and task management to prevent errors
- Adaptability: Proven track record of adjusting quickly to new procedures, software, and demanding work schedules I am a fast learner
- Time Management: Prioritizing high-volume tasks and meeting strict production and delivery deadlines
- Physical agility and coordination
- Problem-solving
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Dietary Aide / Porter
Woodward Hills
11.2023 - Current
Auto Parts Manufacturer
TSM Corporation
09.2019 - 02.2020
Hi-Lo Driver
ERAE AMS
03.2018 - 12.2018
High School Diploma - undefined
Pontiac High School
Bachelor of Science -
Oakland University