Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Call Center Representative
GC Services
2022.04 - 2023.04
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Warehouse Associate
Amazon
2021.11 - 2022.03
Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Consistently lifted materials weighing as much as 80 pounds.
Intelligence Analyst
Army
2017.03 - 2020.08
Produced multi-source intelligence reports and products for different agency customers.
Assisted in creating high-level intelligence briefs for senior-level personnel.
Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
Created useful and timely intelligence products to support field operations.
Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
Reduced knowledge gaps within organization by creating comprehensive intelligence products tailored to specific audience needs.
Education
Certification - Computer Networking
Cybertex Institute of Technology
Austin, TX
04.2024
Skills
Windows Directory
Leadership delegation
Disaster Recovery Operations
Port Security Knowledge
IP Address Structure
IP Services
Manage User Access
Critical Thinking
Cost Estimation
Telecommunications Systems
Network Configuration
Timeline
Call Center Representative
GC Services
2022.04 - 2023.04
Warehouse Associate
Amazon
2021.11 - 2022.03
Intelligence Analyst
Army
2017.03 - 2020.08
Certification - Computer Networking
Cybertex Institute of Technology
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