Jerry Mclemore
Killeen,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Call Center Representative
GC Services
04.2022 - 04.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Warehouse Associate
Amazon
11.2021 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 80 pounds.
Intelligence Analyst
Army
03.2017 - 08.2020
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Reduced knowledge gaps within organization by creating comprehensive intelligence products tailored to specific audience needs.
Education
Certification - Computer Networking
Cybertex Institute of Technology
Austin, TX04.2024
Skills
- Windows Directory
- Leadership delegation
- Disaster Recovery Operations
- Port Security Knowledge
- IP Address Structure
- IP Services
- Manage User Access
- Critical Thinking
- Cost Estimation
- Telecommunications Systems
- Network Configuration
Timeline
Call Center Representative
GC Services
04.2022 - 04.2023
Warehouse Associate
Amazon
11.2021 - 03.2022
Intelligence Analyst
Army
03.2017 - 08.2020
Certification - Computer Networking
Cybertex Institute of Technology