Jerry Palmer
Richmond,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shilo Inns
04.2021 - 09.2023
- Communicated promotions and advised clients about available services to help clients achieve goals.
- Mentored and supported new employees on industry practices and business operations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
Medical Representative
MEDITECH
02.2018 - 08.2020
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Created communication strategies to meet client objectives.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Used consultative sales approach to understand and meet customer needs.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Delivery Driver
Postmates
06.2017 - 11.2019
- Delivered rush merchandise on tight schedules to meet customer targets.
- Pulled and reviewed 20 daily customer tickets to successfully fulfill orders.
- Contacted customers prior to delivery to coordinate delivery times.
- Answered customer questions regarding shipments.
Representative
Northside Entertaiment
01.2017 - 05.2017
- Negotiated and closed deals with minimal oversight.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Networked to build client base and promote products to new and existing clients.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
University of Lagos
Lagos Nigeria02.2015
Skills
- Contract negotiations
- Customer needs assessment
- Product merchandising
- Post-sales support
- Client Relations
- Item promotion
- Microsoft Excel
- Microsoft Outlook
- Professional telephone demeanor
- Microsoft PowerPoint
- Data Collection
- Administrative Support
- Appointment Scheduling
- Product Knowledge
- Networking
- Documentation and reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
Shilo Inns
04.2021 - 09.2023
Medical Representative
MEDITECH
02.2018 - 08.2020
Delivery Driver
Postmates
06.2017 - 11.2019
Representative
Northside Entertaiment
01.2017 - 05.2017
Bachelor of Mechanical Engineering - Mechanical Engineering
University of Lagos
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