DéQuan Campbell
Baltimore,MD
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Baltimore, Maryland
08.2024 - 01.2025
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Delivery Driver
Amazon
Baltimore, MD
09.2023 - 08.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Verified accuracy of items loaded onto truck against shipping documents.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Slot Attendant
Horseshoe Entertainment
Baltimore, MD
02.2020 - 10.2022
- Verifying jackpots, filling out paperwork pertaining to them and paying them out by hand
- Observed and assisted players of slots
- Provided a variety of assistance, including processing slot transactions, giving change, paying jackpots, and providing information about nearby events, locations, promotions and services
- Communicated vocally with portable radios and telephones
- Assisted guests with opening accounts and maintaining information within
Student Ambassador
University of Baltimore
Baltimore, MD
08.2014 - 05.2020
- Answered student and public inquiries, both in person and via phone, about the campus and college and assisted in any way possible
- Oversaw gym, game room and public entry spaces
- Assisted with distributing and cleaning equipment, organizing various student events
- Responsible for showing students and public various locations around the campus, directing them to the proper channels and assisting with any solvable issues without required redirection
Education
Undergraduate - English & Simulation and Game Design
University of Baltimore
Baltimore, MD05.2020
Skills
- Fluent in Microsoft Suite
- Customer service
- Communication skills
- Data entry
- Data collection
- Sales
- Distro
- Contract negotiations
- Account management
- Social media management
- Copywriting
- Content marketing
- Brand marketing
- Python programming
Hobbies and Interests
- Relaxing
- Communication
- Traveling
- Sports
References
References available upon request.
Timeline
Customer Service Representative
Automated Health Systems Inc.
08.2024 - 01.2025
Delivery Driver
Amazon
09.2023 - 08.2024
Slot Attendant
Horseshoe Entertainment
02.2020 - 10.2022
Student Ambassador
University of Baltimore
08.2014 - 05.2020
Undergraduate - English & Simulation and Game Design
University of Baltimore
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