Jerry Roberts
Prospect,OH
Summary
Dedicated and detail-oriented Project and Service Specialist with 24 years of Access control and security experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and customer service requirements for their security needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Service Representative
Convergint
Westerville, OH
11.2022 - Current
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Maintained in-depth knowledge of [Type] services, products and policies to offer customers best-in-class support.
- Developed strong customer relationships to encourage repeat business.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Developed strong relationships with customers through active listening and problem solving techniques.
Field Installation Manager
Prime Secured
Columbus, Ohio
04.2021 - 11.2022
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
Access Control Senior Project Manager\ Service Technician
Sec-Tron
Cincinnati, OH
01.2001 - 04.2021
- Establish relationships with construction manager and contractors to align priorities, goals and objectives.
- Oversee each step of the project, ensuring that goals are being met and that deadlines will be achieved.
- Coordinate Customer service needs to keep Security needs a top priority.
Material Handler\ Expansion Technician
Tuscarora Inc
Marion, OH
03.1997 - 12.2000
- Managed day-to-day operations and maintenance of equipment in warehouse.
- Load and unload Deliveries and follow packing orders
- Inventory control
- Check and audit bead expansion records to ensure correct density of material.
Education
High School Diploma -
Marion Pleasant High
Marion, OHSkills
Certified or 20 plus years experience on the following access control and security systems
DSX Access Systems
Johnson Controls/ Pegasys
Sielox Access Systems
Salient Video Systems
Genetec
Axis
Lenel S2
Honeywell and Ademco Panels and Intrusion
Responsible for Security of several large customers around the central Ohio
Responsible for the Service and Maintenance of Access Control of customers
Ability to read and follow Prints of construction projects
Manage several million dollar projects of access control and physical security around central Ohio
Ability to install and maintain Locking devices such as Electric Strikes, Maglocks, Card readers, etc
Certification
- ASIS International Physical Security Professional Certification - 2022
- Genetec Omnicast and Synergis certification-valid until 10-24
- Lenel S2 certification-obtained April 2023
Timeline
Sales Service Representative
Convergint
11.2022 - Current
Field Installation Manager
Prime Secured
04.2021 - 11.2022
Access Control Senior Project Manager\ Service Technician
Sec-Tron
01.2001 - 04.2021
Material Handler\ Expansion Technician
Tuscarora Inc
03.1997 - 12.2000
High School Diploma -
Marion Pleasant High
- ASIS International Physical Security Professional Certification - 2022
- Genetec Omnicast and Synergis certification-valid until 10-24
- Lenel S2 certification-obtained April 2023
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