Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerry Vickers

Clanton

Summary

Dynamic Field Service Technician with a proven track record at Alabaster Water Board, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through effective problem-solving and tailored solutions. Skilled in installation and preventive maintenance, while fostering teamwork and mentoring new technicians to drive continuous improvement.

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician

Alabaster Water Board
09.2023 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Provided hands-on training to new technicians, fostering a culture of continuous improvement within the team.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.

Contractor

Adam’s Construction
06.2014 - 09.2023
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Hired and oversaw subcontractors to meet project needs.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Chilton County High School
Clanton, AL
05-2014

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Preventive Maintenance
  • Teamwork and coordination
  • Training and mentoring
  • Power tools operation
  • Repair and installation
  • Courteous and professional
  • Equipment inspection
  • Work orders

Certification

ADEM Grade 2 Water Certification, Class A CDL, GVALHI Customer Service

Timeline

Field Service Technician

Alabaster Water Board
09.2023 - Current

Contractor

Adam’s Construction
06.2014 - 09.2023

Chilton County High School

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