JERRY WEINER
FORT SMITH,AR
Summary
Dynamic leader with a proven track record at GWT Discount Travel Inc., excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in negotiation and relationship building, achieving substantial growth and repeat business through strategic marketing and exceptional service.
Overview
64
64
years of professional experience
Work History
Owner/Manager of International Airline Travel
GWT Discount Travel Inc.
04.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Owner/Manager of International Airline Travel
Airline Commissions Inc.
04.1999 - 04.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner/Manager of International Airline Travel
GWT
11.1991 - 04.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner Manager Barter/Trade Club Expert
Intraworld Inc.
07.1981 - 11.1991
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Franchise Owner and Operator
Business Exchange Inc. (BX)
01.1979 - 07.1981
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Owner Manager
Hotel Referral Systems Inc.
01.1976 - 01.1979
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Advertising Sales Representative
McDonald's Dollar Saver Club
01.1975 - 12.1975
- Advertising sales to promote Better Business relationship with McDonald restaurants.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Made outbound calls to existing customers to upsell advertising packages.
- Exceeded quarterly sales targets consistently by leveraging industry knowledge and strong negotiation skills.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
- Created and presented media and advertising packages to prospective customers.
- Increased advertising revenue by identifying and targeting potential clients in various industries.
Order Operator
Sylvan Cutting Service Inc.
01.1968 - 12.1974
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Expert marker maker and garment engineer.
Head Cutter
PM Casuals Inc.
01.1960 - 12.1967
- Garment cutter
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Kept equipment clean and maintained in order to meet requirements.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Operated cutters, forklifts and hand tools to manage production needs.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
- Consistently met productivity goals while maintaining excellent quality standards in all work produced.
- Participated in continuous improvement initiatives, identifying opportunities for process optimization within the cutting department.
- Developed strong understanding of industry trends, staying up-to-date on advancements in fabric technology, cutting tools, and related equipment to remain competitive.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Stood for long hours, frequently reached, or bent and lifted up to [Number] pounds regularly to carry out daily tasks.
- Handled specialty fabrics skillfully, adapting cutting techniques as needed to accommodate unique properties or challenges presented by specific materials.
- Exceeded customer expectations with high-quality cuts and timely delivery of finished products.
- Implemented time-saving strategies during cutting process, enabling a faster turnaround time for completed projects.
- Met tight deadlines by prioritizing tasks and managing workload effectively.
- Collaborated with design team to ensure accurate execution of custom orders and special requests.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Increased production efficiency by streamlining cutting processes and implementing new techniques.
- Utilized various cutting tools such as scissors, rotary cutters, and automated cutting machines proficiently for diverse projects.
- Contributed to increased customer satisfaction by producing high-quality cuts for tailored garments and products.
- Enhanced overall workflow by regularly maintaining equipment, sharpening blades, and replacing worn parts as needed.
- Adhered to strict quality control guidelines, ensuring all cuts were free of defects or irregularities before sending to assembly teams.
- Reported issues or problems to management relating to materials to be cut.
- Took materials and cut to proper dimensions based on production order specifications.
- Read work order and verified required pre-fabrication work.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
Education
GED -
North Hollywood High
North Hollywood, CA04.1966
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Client Service
- Project Management
- Operations Management
- Business Management
- Marketing
- Consulting
- Negotiation
- Sales Leadership
- Administrative Oversight
- Sales management
- Customer Service
- Team Leadership
- Customer Service Management
- Effective leader
- Inventory Tracking and Management
- Inventory Management
- Inventory Control
- Employee Scheduling
- Delegating Work
- Performance Improvement
- Employee Motivation
- Sales Strategies
- Operations Oversight
- Administrative Management
- Direct Sales
- Process Improvements
- Sound Judgment
- Training Management
- Cost Control
- Sales Promotion
- Organizational Structuring
- Performance Evaluation and Monitoring
Timeline
Owner/Manager of International Airline Travel
GWT Discount Travel Inc.
04.2017 - Current
Owner/Manager of International Airline Travel
Airline Commissions Inc.
04.1999 - 04.2017
Owner/Manager of International Airline Travel
GWT
11.1991 - 04.1999
Owner Manager Barter/Trade Club Expert
Intraworld Inc.
07.1981 - 11.1991
Franchise Owner and Operator
Business Exchange Inc. (BX)
01.1979 - 07.1981
Owner Manager
Hotel Referral Systems Inc.
01.1976 - 01.1979
Advertising Sales Representative
McDonald's Dollar Saver Club
01.1975 - 12.1975
GED -
North Hollywood High
Order Operator
Sylvan Cutting Service Inc.
01.1968 - 12.1974
Head Cutter
PM Casuals Inc.
01.1960 - 12.1967