Jerry-Yann Beniakrou
LAKELAND
You often meet your fate on the road you take to avoid it.
French proverb
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Signet Jewelers
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Security Supervisor
Andy Frain Security
05.2023 - 11.2024
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Security Officer
Andy Frain Security
02.2023 - 05.2023
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Scale House Operator
Securitas Security Services USA
11.2022 - 02.2023
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Updated logs regularly with current information regarding shipments.
- Ensured that all safety standards were met while operating machinery or handling materials.
- Recorded incoming weights on log sheets.
- Inspected material for quality, quantity, and condition prior to loading or unloading.
Sales Advisor
H&M Hennes & Mauritz
12.2021 - 10.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Warehouse Associate
US Logistics Solutions
09.2021 - 12.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Host
Palace Italian Restaurant North
12.2019 - 09.2020
- Greets customers, seat them at table, maintain cleanliness,
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Dishwasher/Prep Cook
Bubbaques
01.2019 - 05.2019
- Wash plates and cups, rearrange plates and cups, maintain cleanliness, season meats, mop floor, clean kitchen equipment
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Dishwasher/Prep Cook
@ The Corner
07.2018 - 08.2018
- Wash plates and cups, rearrange plates and cups, maintain cleanliness, mop floor, clean kitchen equipment
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
Education
UNDERGRADUATE - Digital Communications And Media
05-2025
High School Diploma -
05.2018
- Elected President of French Club
- Brandon Army JROTC
- 2.5 GPA
- Awarded U.S. Army Leadership Award
Skills
- Security Team Leadership
- Fluent in French
- Team Collaboration
- Customer Support
- Sales experience
- POS software
- Superior Client Service
- CRM proficiency
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
French
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Software
Adobe Photoshop
Microsoft Office
Excel
Work Preference
Work Type
Full TimeInternshipWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchFlexible work hoursPersonal development programsInterests
Soccer
Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate - Signet Jewelers
11.2024 - Current
Security Supervisor - Andy Frain Security
05.2023 - 11.2024
Security Officer - Andy Frain Security
02.2023 - 05.2023
Scale House Operator - Securitas Security Services USA
11.2022 - 02.2023
Sales Advisor - H&M Hennes & Mauritz
12.2021 - 10.2022
Warehouse Associate - US Logistics Solutions
09.2021 - 12.2021
Host - Palace Italian Restaurant North
12.2019 - 09.2020
Dishwasher/Prep Cook - Bubbaques
01.2019 - 05.2019
Dishwasher/Prep Cook - @ The Corner
07.2018 - 08.2018
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Hillsborough Community College - UNDERGRADUATE, Digital Communications And Media
Brandon High School - High School Diploma,
Similar Profiles
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Lucas Frias AbreuLucas Frias Abreu
Salesperson at Signet JewelersSalesperson at Signet Jewelers
Bethany DufreneBethany Dufrene
Inventory Specialist at Signet JewelersInventory Specialist at Signet Jewelers