Highly motivated professional with 27 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Looking for a career with a company that values and invests in their employees.
Overview
27
27
years of professional experience
Work History
Co-Owner/Operator
FedEx/BBS Group
Rockford, IL
07.1996 - Current
Manage daily operations of contracted FEDEX Ground routes for pickup/delivery of parcels. Responsible for an average of 900 stops per day.
Led startup and creation of operational procedures, route & workflow planning.
Oversees project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Oversees staff hiring, initiating new training and scheduled processes to streamline operations.
Prepare weekly schedules to verify proper coverage within fiscal guidelines.
Work closely with FEDEX management to ensure proper implementation of DOT safety procedures & future fiscal goals.
Keep Quickbooks records for production, income and expenses.
Manage operations of budgeting, accounts payables, receivables and payroll.
Interview, train and supervise employees.
Analyze financial statements and trends to manage cash flow.
Keep up-to-date on regulatory changes affecting business operations.
Establish favorable relationships with vendors and contractors, facilitating FEDEX contract negotiation.
Mentor and train new hires on deliveries and customer service procedures.
Inspect truck for defects and safe operating condition before, during and after trips.
Keep clients satisfied and loyal by completing timely and accurate deliveries.
Maintain safe driving habits to protect property and general public on roadways.
Supervise loading of parcels with the FEDEX pre-load team to ensure a timely dispatch.
Determine optimal routes based on GPS application information and knowledge of local routes.
Promote positive customer service by delivering on-time shipments and fully resolving issues.
Company Owner
Anthony Alexander Diamonds
Rockford, IL
03.2010 - 12.2020
Established strong relationships with jeweler suppliers and vendors to secure best prices on resources needed for business operations.
Led startup and creation of operational procedures, social media, events & sponsorships.
Set pricing structures according to market analytics and emerging trends.
Developed marketing strategies for products and services to boost sales and brand awareness.
Participated in conferences and trade shows to introduce our name and services.
Developed business plans to successfully finance business ventures.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Implemented successful business strategies to increase revenue and target new markets. Expanded business locally to nationwide.
Cultivated and strengthened lasting client relationships that resulted in multi-generational sales.
Reviewed financial statements and sales or activity reports to measure productivity and goal achievement.
Created effective business plans to focus strategic decisions on long-term objectives.
Education
Associate of Applied Science - Accounting And Business Management
Rock Valley College
Rockford, IL
05.1993
Skills
Labor Relations
Marketing Tactics
Team Leadership
Customer Service Management
Financial Statement Review
Recruitment and Hiring
Administrative Management
Problem Anticipation and Resolution
Process Improvements
Staff Development
Business Leadership
Department Oversight
Operations Oversight
Hiring and Onboarding
Employee Motivation
Sales Promotion
Sales Tracking
Finance and Accounting Oversight
Goal Setting
Timeline
Company Owner
Anthony Alexander Diamonds
03.2010 - 12.2020
Co-Owner/Operator
FedEx/BBS Group
07.1996 - Current
Associate of Applied Science - Accounting And Business Management
Rock Valley College
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