Jeruad Lloyd
Baton Rouge,LA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller
La Capitol Federal Credit Union
Baton Rouge, LA
10.2023 - Current
- Process customer transactions including deposits withdrawals and payments
- Accurately and efficiently complete transactions for all customers
- Treat all customers respectfully with great customer-service skills
- Educate customers about online banking ATM availability and account types
- Participate in development of branch goals
- Balance cash drawer and made vault deposits
- Handle member requests for exceptions and sought supervisor approval as needed.
- Learn about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Cross-sold credit cards, loans and other bank products
Bank Teller
Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Provided exceptional customer service, resulting in increased client retention and loyalty
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
- Contributed to welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike
- Increased efficiency within teller line by sharing best practices among colleagues, leading to shorter wait times for customers
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures
- Established rapport with new clients to increase satisfaction and loyalty
Retail Store Manager
Dollar General - Baton Rouge,LA
06.2018 - 12.2021
- Maintained customer satisfaction with quick and professional handling of product returns
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising
- Trained team members in successful strategies to meet operational and sales targets
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers
- Collaborated with upper management to develop strategic plans for store growth and expansion
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases
Account Advisor
Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019
- Assist customers and providers with insurance benefits and claims
- Increased client satisfaction by promptly addressing inquiries and resolving account issues
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes
- Regularly exceeded performance targets while maintaining excellent customer satisfaction ratings
- Collaborated with cross-functional teams to optimize account services and meet client needs
- Established and built relationships by educating customers about value of company products and services
- Responded to customer inquiries and provided detailed account information
Customer Service Manager
WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018
- Receive payment by check, credit cards, cash, vouchers, or automatic debits
- Issue refunds, credits, receipts, or change due to customers
- Maintained inventory & store appearance
- Completed day-to-day paperwork
- Maintained orderly and clean checkout areas
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Followed through with client requests to resolve problems
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner
- Took ownership of customer issues and followed problems through to resolution
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05.2008
Skills
- 45 WPM
- MS Office
- Excellent time management skills
- Rapid 10-key data entry
- Sales Management
- Data Entry Efficiency
- Professionalism and Courtesy
Certification
- Tax Preparation Certification
- Accounting and Bookkeeping Certification
- Certificate of Office Management
Awards
- Customer Service Champion
- Employee of the Month
- Quarterly Sales Award
- Superior rating in Accounting
Timeline
Bank Teller
La Capitol Federal Credit Union
10.2023 - Current
Bank Teller
Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023
Retail Store Manager
Dollar General - Baton Rouge,LA
06.2018 - 12.2021
Account Advisor
Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019
Customer Service Manager
WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018
High School Diploma -
Belaire High School
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