To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller
La Capitol Federal Credit Union
Baton Rouge, LA
10.2023 - Current
Process customer transactions including deposits withdrawals and payments
Accurately and efficiently complete transactions for all customers
Treat all customers respectfully with great customer-service skills
Educate customers about online banking ATM availability and account types
Participate in development of branch goals
Balance cash drawer and made vault deposits
Handle member requests for exceptions and sought supervisor approval as needed.
Learn about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
Cross-sold credit cards, loans and other bank products
Bank Teller
Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
Provided exceptional customer service, resulting in increased client retention and loyalty
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
Contributed to welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike
Increased efficiency within teller line by sharing best practices among colleagues, leading to shorter wait times for customers
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures
Established rapport with new clients to increase satisfaction and loyalty
Retail Store Manager
Dollar General - Baton Rouge,LA
06.2018 - 12.2021
Maintained customer satisfaction with quick and professional handling of product returns
Improved store sales by implementing effective marketing strategies and attractive visual merchandising
Trained team members in successful strategies to meet operational and sales targets
Established objectives to offer team members clear roadmap to help company achieve overall goals
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers
Collaborated with upper management to develop strategic plans for store growth and expansion
Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases
Account Advisor
Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019
Assist customers and providers with insurance benefits and claims
Increased client satisfaction by promptly addressing inquiries and resolving account issues
Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes
Regularly exceeded performance targets while maintaining excellent customer satisfaction ratings
Collaborated with cross-functional teams to optimize account services and meet client needs
Established and built relationships by educating customers about value of company products and services
Responded to customer inquiries and provided detailed account information
Customer Service Manager
WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018
Receive payment by check, credit cards, cash, vouchers, or automatic debits
Issue refunds, credits, receipts, or change due to customers
Maintained inventory & store appearance
Completed day-to-day paperwork
Maintained orderly and clean checkout areas
Reduced customer complaints, proactively addressing issues and implementing effective solutions
Followed through with client requests to resolve problems
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner
Took ownership of customer issues and followed problems through to resolution
Education
High School Diploma -
Belaire High School
Baton Rouge, LA
05.2008
Skills
45 WPM
MS Office
Excellent time management skills
Rapid 10-key data entry
Sales Management
Data Entry Efficiency
Professionalism and Courtesy
Certification
Tax Preparation Certification
Accounting and Bookkeeping Certification
Certificate of Office Management
Awards
Customer Service Champion
Employee of the Month
Quarterly Sales Award
Superior rating in Accounting
Timeline
Bank Teller
La Capitol Federal Credit Union
10.2023 - Current
Bank Teller
Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023
Retail Store Manager
Dollar General - Baton Rouge,LA
06.2018 - 12.2021
Account Advisor
Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019
Customer Service Manager
WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018
High School Diploma -
Belaire High School
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MEMBER SERVICE SPECIALIST at La Capitol Federal Credit UnionMEMBER SERVICE SPECIALIST at La Capitol Federal Credit Union