Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Jeruad Lloyd

Baton Rouge,LA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bank Teller

La Capitol Federal Credit Union
Baton Rouge, LA
10.2023 - Current
  • Process customer transactions including deposits withdrawals and payments
  • Accurately and efficiently complete transactions for all customers
  • Treat all customers respectfully with great customer-service skills
  • Educate customers about online banking ATM availability and account types
  • Participate in development of branch goals
  • Balance cash drawer and made vault deposits
  • Handle member requests for exceptions and sought supervisor approval as needed.
  • Learn about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
  • Cross-sold credit cards, loans and other bank products

Bank Teller

Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
  • Provided exceptional customer service, resulting in increased client retention and loyalty
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
  • Contributed to welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike
  • Increased efficiency within teller line by sharing best practices among colleagues, leading to shorter wait times for customers
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures
  • Established rapport with new clients to increase satisfaction and loyalty

Retail Store Manager

Dollar General - Baton Rouge,LA
06.2018 - 12.2021
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising
  • Trained team members in successful strategies to meet operational and sales targets
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers
  • Collaborated with upper management to develop strategic plans for store growth and expansion
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases

Account Advisor

Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019
  • Assist customers and providers with insurance benefits and claims
  • Increased client satisfaction by promptly addressing inquiries and resolving account issues
  • Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes
  • Regularly exceeded performance targets while maintaining excellent customer satisfaction ratings
  • Collaborated with cross-functional teams to optimize account services and meet client needs
  • Established and built relationships by educating customers about value of company products and services
  • Responded to customer inquiries and provided detailed account information

Customer Service Manager

WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018
  • Receive payment by check, credit cards, cash, vouchers, or automatic debits
  • Issue refunds, credits, receipts, or change due to customers
  • Maintained inventory & store appearance
  • Completed day-to-day paperwork
  • Maintained orderly and clean checkout areas
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions
  • Followed through with client requests to resolve problems
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner
  • Took ownership of customer issues and followed problems through to resolution

Education

High School Diploma -

Belaire High School
Baton Rouge, LA
05.2008

Skills

  • 45 WPM
  • MS Office
  • Excellent time management skills
  • Rapid 10-key data entry
  • Sales Management
  • Data Entry Efficiency
  • Professionalism and Courtesy

Certification

  • Tax Preparation Certification
  • Accounting and Bookkeeping Certification
  • Certificate of Office Management

Awards

  • Customer Service Champion
  • Employee of the Month
  • Quarterly Sales Award
  • Superior rating in Accounting

Timeline

Bank Teller

La Capitol Federal Credit Union
10.2023 - Current

Bank Teller

Guaranty Bank And Trust - Baton Rouge, LA
12.2021 - 10.2023

Retail Store Manager

Dollar General - Baton Rouge,LA
06.2018 - 12.2021

Account Advisor

Blue Cross Blue Shield Of La - Baton Rouge, LA
02.2018 - 03.2019

Customer Service Manager

WAL-MART STORES - Baton Rouge, LA
06.2010 - 02.2018

High School Diploma -

Belaire High School
Jeruad Lloyd