Kelci Downing
Lakeland,Florida
Summary
I’m a 21 year old bachelors graduate, I am currently enrolled in school to receive my bachelors in accounting and my masters in business administration. With my degree I aspire to become a CPA, working in a bank or for a accounting firm.
Overview
4
4
years of professional experience
Work History
Bank Teller
BAR HARBOR BANK and TRUST
07.2023 - 11.2023
- Provided splendid customer services to customers in a friendly and courteous manner at all times
- Sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improved customers' banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensured that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Informed and suggested new banking products to customers
- Provided information to customers on their account status and account balances
- Opened new bank accounts according to laid down rules and guidelines
- Suggested effective ways through which the bank can promote its products and services and increase customer satisfaction
- Established and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensured that customers' confidential information is properly protected and only used for official purposes
- Strong communication skills characterized by excellent writing and speaking skills
Retail Specialist
VERIZON
10.2021 - 03.2023
- Ability to use my knowledge of Verizon products and services to connect with consumers and generate sales
- Ability to get leads from prospective customers
- Ability to ensure the existing and prospective customers are treated with the highest levels of courtesy and professionalism
- Willingness to work evenings, weekends, and holidays
- Ability to meet and exceed sales and objectives through individual and team performance
- Strong leadership ability and knowledge of the wireless industry
- Self-motivated and highly organized
- Highly sought after returning and new customer base
- Ability to work independently, and in a team environment
- Knowledge of tele sales and call center environments
- Strong interpersonal, and communication skills
- Problem Solver with effective persuasion skills
- Ability to effectively trouble-shoot technical problems
- Ability to show judgment and initiative.
Customer Service Lead
PUBLIX
03.2020 - 10.2021
- Provide premier customer service including greeting customers and answering questions
- Weighed and scanned products
- Accepted payment and provided change when appropriate
- Handled cash and other forms of tender accurately
- Bagged products when necessary
- Maintained a neat and clean work area
- Assisted in other duties as assigned
- Trained new hires
- Balanced register at the end of each shift.
Box Office Cashier Lead Worker
CINEMARK MOVIE THEATER
10.2019 - 03.2020
- Accepts payments from customers for tickets for events
- Train new hires
- Accurate answers high volume of phone inquiries
- Balances the cash drawer at the end of shifts
- Makes change quickly and accurately
- Collaborated with co-workers to ensure proper customer service
- Provided customer service, including customer's needs, suggestions, problem solving
- Problem Solver with effective persuasion skills
- Ability to effectively trouble-shoot technical problems
- Ability to show judgment and initiative
- Ability to communicate in a clear, professional manner
- Strong working knowledge of products and services
- Ability to demonstrate a record of success in sales career
- Ability to empathize with the consumer.
Education
Bachelor Of Business Administration - Business Administration
POLK STATE COLLEGE
12.2022
AA Degree - Art
POLK STATE COLLEGE
05.2020
High School Diploma
05.2020
Skills
- Outbound Sales
- Telemarketing
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Phone etiquette
- Computer literacy
- Analytical skills
- Communication skills
- Computer skills
- Time Management
- Teamwork
- Problem solving skills
- 45 wpm with little to no error
References
REFERENCES UPON REQUESTS
Timeline
Bank Teller
BAR HARBOR BANK and TRUST
07.2023 - 11.2023
Retail Specialist
VERIZON
10.2021 - 03.2023
Customer Service Lead
PUBLIX
03.2020 - 10.2021
Box Office Cashier Lead Worker
CINEMARK MOVIE THEATER
10.2019 - 03.2020
Bachelor Of Business Administration - Business Administration
POLK STATE COLLEGE
AA Degree - Art
POLK STATE COLLEGE
High School Diploma
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