Jerusalem Wondwossen
Bezabih,VA
Summary
Dynamic Underwriting Officer with expertise in risk assessment and client relationship building, honed at Nib Insurance. Proven track record in developing customized insurance solutions and enhancing pricing strategies. Adept at analyzing data to inform decision-making, while maintaining organized documentation for compliance and audit purposes. Committed to delivering exceptional service and fostering client loyalty.
Overview
2021
2021
years of professional experience
Work History
Underwriting Officer
Nib Insurance
- Gained knowledge of industry regulations and compliance standards relevant to underwriting practices.
- Participated in training sessions to improve technical skills and understanding of underwriting procedures.
- Maintained organized documentation of all applications and communications for audit purposes.
- Conducted in-depth analysis of market trends, adjusting underwriting guidelines as needed to stay competitive in the industry.
- Assisted in developing customized insurance solutions for complex accounts that met both client requirements and organizational goals.
- Contributed to business development efforts by participating in client meetings, presentations, and networking events focused on promoting company services.
Customer Service Officer
Safaricom
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and loyalty.
- Processed service requests efficiently, contributing to streamlined operations and improved service delivery.
- Collaborated with cross-functional teams to address complex customer issues, fostering teamwork and problem-solving.
- Maintained detailed records of customer interactions, enabling effective follow-up and issue resolution.
- Implemented feedback mechanisms, gathering insights to improve service quality and customer experience.
- Conducted regular quality assurance checks on service interactions, ensuring adherence to standards and protocols.
Underwriting Officer
United Insurance
02.2020 - 01.2021
- Assisted in evaluating insurance applications to assess risk factors and determine coverage eligibility.
- Conducted research on underwriting guidelines and best practices to enhance decision-making processes.
- Collaborated with senior underwriters to review policy proposals and identify potential issues.
- Utilized underwriting software tools to input data and streamline application processing.
- Enhanced risk assessment accuracy with thorough research and data analysis for each application.
- Reviewed policy submissions thoroughly, ensuring accurate pricing based on risk assessments of potential clients'' financial situations and exposures.
Customer Service Representative
Ethio Telecom
03.2019 - 01.2020
- Assisted customers with inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Processed service requests using internal systems, ensuring timely updates and accurate information delivery.
- Collaborated with team members to streamline communication processes, improving response times for customer queries.
- Documented customer interactions and feedback to identify trends and inform process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Management
Unity University
Ethiopia06.2018
Skills
- Underwriting guidelines
- Pricing strategy
- Portfolio management
- Policy interpretation
- Claims handling
- Client relationship building
- Policy renewal
- Analyzing data
- Documentation review
- Risk assessment
- Coverage determination
- Data collection
- Quality control
- Application review
Timeline
Underwriting Officer
United Insurance
02.2020 - 01.2021
Customer Service Representative
Ethio Telecom
03.2019 - 01.2020
Underwriting Officer
Nib Insurance
Customer Service Officer
Safaricom
Management
Unity University
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