Jervie Caval
Katy,TX
Summary
Hardworking Inventory Specialist bringing 16 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in any environments.
Dependable, with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
16
16
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
22850 Morton Ranch Rd, Katy, TX 77449
08.2023 - 03.2024
- Enhanced store presentation by diligently organizing and setting up merchandise displays.
- Streamlined product shelving processes for improved efficiency and time management.
- Collaborated with team members to complete modular resets within tight deadlines.
- Assisted in inventory management, ensuring accurate counts and timely replenishment of stock.
Overnight Stocker
Walmart
Walmart #4512, 22850 Morton Ranch Rd, Katy, TX 774
08.2023 - 03.2024
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Housewares Manager
Walmart
Walmart #4512, 22850 Morton Ranch Rd, Katy, TX 774
01.2022 - 01.2023
- Improved customer satisfaction by providing exceptional service and maintaining well-organized sales floor.
- Increased overall sales for housewares department through strategic merchandising and product promotion.
- Streamlined inventory management, ensuring optimal stock levels and timely replenishment of high-demand items.
- Enhanced team productivity by implementing effective training programs and providing consistent performance feedback.
- Reduced shrinkage rates with vigilant loss prevention strategies and thorough employee training.
- Analyzed sales data to identify trends, making informed decisions on which products to feature prominently within the department.
- Implemented visual merchandising techniques that showcased popular items, resulting in higher sell-through rates.
- Addressed customer issues promptly and professionally, fostering positive shopping experience for all guests.
Electronics Department Manager
Walmart
Walmart #4512, 22850 Morton Ranch Rd, Katy, TX 774
01.2017 - 01.2021
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Streamlined inventory management by implementing organized system to track and maintain electronics stock levels.
- Increased department revenue by developing strategic sales plans, promotions, and product displays.
- Built a high-performing team through effective recruitment, training, and performance evaluations of electronics staff members.
- Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Provided ongoing coaching and development opportunities for electronics staff members to support career growth and skill improvement.
- Implemented loss prevention strategies to minimize potential theft or damage in electronics department.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
- Monitored sales data to identify patterns, trends, and opportunities for growth within electronics category.
- Led regular team meetings to share updates, address concerns, celebrate successes, and foster open communication among staff members.
- Established positive work environment that promoted collaboration and engagement among electronics department employees.
- Analyzed customer feedback data to identify areas for improvement in overall service delivery within the electronics section.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Implemented training program for new hires, resulting in quicker on-boarding and higher employee retention rates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Housewares Manager
Walmart
Walmart Supercenter #1040, 15955 Fm 529 Rd, Housto
01.2016 - 01.2017
- Improved customer satisfaction by providing exceptional service and maintaining a well-organized sales floor.
- Increased overall sales for the housewares department through strategic merchandising and product promotion.
- Streamlined inventory management, ensuring optimal stock levels and timely replenishment of high-demand items.
- Enhanced team productivity by implementing effective training programs and providing consistent performance feedback.
Electronics Sales Associate
Walmart
Walmart Supercenter #1040, 15955 Fm 529 Rd, Housto
01.2009 - 01.2017
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Automotive Service Writer
Walmart
Walmart Supercenter #1040, 15955 Fm 529 Rd, Housto
08.2008 - 01.2009
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
Education
High School Diploma -
GOCC (Grelina Osmenia Christian College)
Hilongos Leyte Philippines03.2003
Skills
- Adaptability
- Multitasking Abilities
- Customer Relationships
- Teamwork and Collaboration
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Overnight Modular Team Associate
Walmart
08.2023 - 03.2024
Overnight Stocker
Walmart
08.2023 - 03.2024
Housewares Manager
Walmart
01.2022 - 01.2023
Electronics Department Manager
Walmart
01.2017 - 01.2021
Housewares Manager
Walmart
01.2016 - 01.2017
Electronics Sales Associate
Walmart
01.2009 - 01.2017
Automotive Service Writer
Walmart
08.2008 - 01.2009
High School Diploma -
GOCC (Grelina Osmenia Christian College)