Joshua Fulcher
Spokane
Summary
Adaptable and level-headed professional with 5+ years of customer service and communications experience in fast paced environments. Specialties include communicating with a wide variety of people, diffusing conflict, and operating and coordinating with many other teams.
Overview
9
9
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
07.2022 - Current
- Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
- Collaborated with team members to complete modular resets within tight deadlines.
- Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
- Provided exceptional customer service by answering questions and assisting with product selection during operating hours.
- Coordinated with multiple other teams to ensure modular resets were done correctly and within deadline.
Cashier
Lowes Home Improvment
02.2019 - 08.2019
- Resolved customer complaints professionally and diffused conflict with upset customers, leading to improved customer relations.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
Insurance Sales Agent
Allstate
06.2016 - 09.2016
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
Sales Agent
American Income Life Insurance Company
04.2016 - 06.2016
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
- Fostered strong relationships with clients to ensure high levels of retention and satisfaction.
- Met with customers to provide information about available products and policies.
- Designed presentations and marketing materials to promote insurance products.
- Finalized sales and collected necessary deposits.
Education
High School Diploma -
Timberlake Senior High School
Spirit Lake, ID06-2014
Skills
Strong communication skills
Reliability and punctuality
Teamwork and collaboration
Problem-solving
Quick learner
Time management
Problem-solving abilities
Multitasking
Decision-making
Adaptability and flexibility
Critical thinking
Customer needs assessment
President's List of Academic Accomplishment
An award for maintaining an average GPA of 4.0 for the Spring 2023 semester at Eastern Gateway Community College,
Timeline
Overnight Modular Team Associate
Walmart
07.2022 - Current
Cashier
Lowes Home Improvment
02.2019 - 08.2019
Insurance Sales Agent
Allstate
06.2016 - 09.2016
Sales Agent
American Income Life Insurance Company
04.2016 - 06.2016
High School Diploma -
Timberlake Senior High School