Amanda Diaz
Lake Stevens,WA
Summary
I am a highly dedicated team player that's eager to learn and adapt to a new field where I can leverage my skills. My experience in retail enables me to succeed in sales while also ensuring customer satisfaction through making sure they feel welcomed and taken care of. I am ambitious, personable, and able to be depended on by my team and customers.
Overview
4
4
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
Marysville, WA
02.2025 - Current
- Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
- Collaborated with team members to complete modular resets within tight deadlines.
- Maintained strong lines of communication with all management/departments in the store (i.e, phone calls, emails, meetings) to ensure smooth transitions.
- Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
- Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
- Provided customer service by answering questions and assisting with product selection.
Online Personal Shopper
Walmart
Marysville, WA
08.2022 - 02.2025
- Managed customer inquiries and resolved issues promptly, ensuring a seamless shopping experience for users.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Participated in team meetings and staff training sessions.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders both in person and through phone calls.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Education
High School Diploma -
Mariner High School
Everett, WASkills
- Strong communication skills
- Customer relationship management through customer service, maintaining a friendly yet professional relationship with regulars while also being welcoming to new customers
- Eager to learn new skills and quick to adapt to new environments
- A team player that loves to meet new people and build healthy working relationships
- Dependable and reliable, caring about both the customers and our team to ensure that I'm giving them both my best effort
- Problem-solving abilities
- Attention to detail
- Multitasking
- Organizational skills
- Knowledgeable in merchandising, often having to figure out how to "sell" customers on products in a friendly and professional way
Timeline
Overnight Modular Team Associate
Walmart
02.2025 - Current
Online Personal Shopper
Walmart
08.2022 - 02.2025
High School Diploma -
Mariner High School
Awards
add photo later