Jervon Monroe
New York,NY
Summary
Versatile professional with expertise in event management and live entertainment operations. Skilled in audio setup, audience engagement, and multitasking to create memorable experiences for large crowds. Recognized for quick problem-solving and effective communication with diverse stakeholders.
Overview
8
8
years of professional experience
Work History
Karaoke DJ / Host / Private Event Coordinator
BigCityKaraoke
New York, USA
01.2023 - Current
- Coordinated event flow, audio setup, scheduling, and customer engagement, ensuring seamless experiences across multiple venues.
- Managed live customer-facing entertainment operations in 200+ guests' hospitality environments.
- Communicated with venue staff, management, and customers to ensure smooth nightly operations.
- Resolved guest concerns quickly while maintaining a positive customer experience.
- Balanced responsibilities (sales pitches, customer concerns, music/sound adjustments) in fast-paced nightlife settings to maintain high service standards.
- Adapt quickly to crowd moods and boost morale throughout the night.
- Operate multiple computer systems and applications while maintaining personable conversations with guests.
- Maintained consistent revenue through upselling and live promotions.
- Promoted Bigcitykaraoke.com to increase brand visibility and attract new customers through targeted outreach.
Professional Actor / Performer
New York, USA
01.2019 - Current
- Performed in paid productions and live entertainment events.
- Collaborated with directors, stage managers, and cast members to deliver consistent performances.
- Cultivated strong communication and interpersonal skills to enhance collaboration and audience engagement.
- Worked professionally under fast-paced, high-pressure conditions.
- Demonstrated reliability by meeting strict deadlines, schedules, and performance commitments.
- Coordinated multiple projects, rehearsals, and performance schedules simultaneously to ensure seamless production flow.
- Adapted quickly to Live changing circumstances while maintaining professionalism under pressure.
Brand Ambassador / Food Sampler
Costco
Houston, USA
01.2018 - 01.2019
- Engaged customers to enhance product awareness and drive sales in retail settings.
- Engaged in personable conversations with customers to provide detailed recommendations.
- Quickly analyze the best qualities of the product of the day to highlight to customers.
- Maintained professionalism and food safety standards.
- Acquired food handler certification to uphold food safety standards.
- Maintained a clean work station for viewing pleasure as well as work efficiency.
- Organized work station daily to showcase Brand of the Day effectively.
- Recorded daily sales and customer feedback to inform future promotions.
- Provided a warm atmosphere for every customer till closing.
Education
BFA - Musical Theater
Coastal Carolina University
Myrtle Beach, SC01-2022
Skills
- Event management
- Live performance
- Audio setup
- Technical setup
- Sound adjustment
- Music curation
- Event operations
- Audience engagement
- Event promotion
- Crowd interaction
- Live chat support
- Customer engagement
- Guest relations
- Scheduling coordination
- POS systems
- Conflict resolution
- Remote tools
- Team collaboration
- Problem solving
- Attention to detail
- Support communication
- Relationship building
- Interpersonal communication
- Active listening techniques
- Multitasking
- Self-motivation
- Professional communication
- Relationship building
- Self-motivation
- Professional communication
Languages
English
Native/ Bilingual
Timeline
Karaoke DJ / Host / Private Event Coordinator
BigCityKaraoke
01.2023 - Current
Professional Actor / Performer
01.2019 - Current
Brand Ambassador / Food Sampler
Costco
01.2018 - 01.2019
BFA - Musical Theater
Coastal Carolina University