DONNA SAMMY DUNDEE
Summary
Proven in delivering unparalleled customer service and coordinating memorable VIP events, I excel in event management and possess exceptional communication skills. At All Stars Limousine And Entertainment, I spearheaded training programs and played a pivotal role in enhancing guest satisfaction, leading to significant repeat business. My expertise in anticipating guest needs and crafting tailored experiences sets me apart. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Chauffeur highly effective at keeping important clients happy. Extremely professional, organized and discreet.
Overview
14
14
years of professional experience
Work History
VIP Hospitality Host/Executive Chauffeur/Event Coordinator
All Stars Limousine And Entertainment
Nashville, TN
12.2014 - 01.2022
- Assisted in training new staff members on company policies, procedures, and best practices within the VIP hospitality industry.
- Anticipated needs of VIP clientele by consistently staying updated on preferences and requirements.
- Managed guest requests efficiently, resulting in satisfied customers and repeat business.
- Assisted in planning exclusive private parties/functions held at the venue by closely working with event coordinators and other key staff members.
- Coordinated VIP events and accommodations, ensuring seamless execution and memorable experiences.
- Created customized itineraries tailored specifically to meet the unique needs of each individual guest.
VIP Hospitality Host
Horseshoe Casino
Tunica, MS
01.2008 - 11.2014
- Managed guest requests efficiently, resulting in satisfied customers and repeat business.
- Collaborated with cross-functional teams to deliver top-notch service for high-profile clients.
- Created customized itineraries tailored specifically to meet the unique needs of each individual guest.
- Assisted in training new staff members on company policies, procedures, and best practices within the VIP hospitality industry.
- Maintained detailed knowledge of property amenities, local attractions, and services to provide accurate information to guests.
- Handled difficult situations calmly and professionally, resolving issues promptly for the satisfaction of all parties involved.
Education
Associate of Science - Emergency Medical Technology
Southwest Tennessee Community College
Memphis, TN08.2013
Business Management
Jackson State Community College
Jackson, TN09.2003
Skills
- Excellent customer service Reservations
- Exceptional communication accommodations
- Sales experience Transportation
- First Aid Training Shop Rider List Anticipating guest needs build lasting
- Event Management Relationships
- First Aid Training
- Event Management
Timeline
VIP Hospitality Host/Executive Chauffeur/Event Coordinator
All Stars Limousine And Entertainment
12.2014 - 01.2022
VIP Hospitality Host
Horseshoe Casino
01.2008 - 11.2014
Associate of Science - Emergency Medical Technology
Southwest Tennessee Community College
Business Management
Jackson State Community College