Jerycah Lee
Houston,TX
Summary
Customer-focused professional with hands-on experience in retail, events, and fast-paced service environments. Skilled in delivering positive customer experiences, resolving issues efficiently, and maintaining professionalism under pressure. Strong communicator with a proven ability to build rapport, handle transactions accurately, and support team operations. Reliable, adaptable, and committed to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Photography Expert
Selfie Booth
05.2024 - Current
- Delivered engaging, high-quality customer experiences at private and corporate events
- Assisted guests with equipment and props, ensuring satisfaction and smooth interactions
- Resolved technical issues quickly to minimize disruptions and maintain service quality
- Managed setup, organization, and breakdown of equipment in fast-paced environments
Retail Cashier
Cotton Patch
08.2023 - 03.2024
- Provided friendly, efficient service to customers in a high-volume retail setting
- Handled cash and card transactions accurately using POS systems
- Addressed customer concerns and resolved issues to ensure satisfaction
- Maintained clean, organized checkout areas to enhance customer experience
Fulfillment Center Warehouse Associate
Amazon
09.2018 - 11.2020
- Supported order accuracy and timely delivery through inventory management
- Assisted in resolving order and shipping issues to meet customer expectations
- Trained new employees on processes, safety, and quality standards
- Collaborated with team members to improve workflow and efficiency
Education
High School Diploma - Engineering & Arts
George Washington Carver High School for Applied Technology
06-2017
Skills
- Customer Service & Client Relations
- Conflict Resolution
- POS Systems & Cash Handling
- Active Listening & Communication
- Problem-Solving
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Time Management
- Microsoft Office
- Friendly, positive attitude
- Computer skills
- Organizational skills
Timeline
Photography Expert
Selfie Booth
05.2024 - Current
Retail Cashier
Cotton Patch
08.2023 - 03.2024
Fulfillment Center Warehouse Associate
Amazon
09.2018 - 11.2020
High School Diploma - Engineering & Arts
George Washington Carver High School for Applied Technology