Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
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Jesai Ali

IT Support Specialist

Summary

Experienced Desktop Support Technician skilled in troubleshooting and maintaining a variety of devices, including Windows, macOS, and mobile devices. I manage 40+ support tickets weekly, assist with new hire setups, and ensure users have the tools they need to stay productive. Proficient in account management, inventory tracking, and cloud-based systems. Focused on continuous improvement and aiming to transition into Penetration Testing.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

Cognizant Technologies Solutions
08.2024 - Current
  • Serviced and maintained Lenovo T-Series, X13's, Yoga laptops, MacBook's, iPads, and iPhones and Androids for end users
  • Managed inventory, provided loaner laptops, and ensured proper tracking of IT Assets.
  • Utilized ServiceNow to handle and resolve 40+ tickets per week, covering hardware and software issues.
  • Assisted new hires by setting up laptops, peripherals, and ensuring proper access to company systems.
  • Provided troubleshooting and support for iPads, MacBook, and iPhones, ensuring seamless device functionality.
  • Administered cloud-based Active Directory, unlocking user accounts and verifying software licenses.
  • Provided technical support for Windows 11 devices, resolving software, network, and hardware issues to ensure optimal performance for end users.

IT Technician Intern

Merck Sharp & Dohme
01.2024 - 07.2024
  • Collaborated with cross-functional teams to improve overall IT operations and user experience.
  • Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
  • Developed comprehensive documentation for IT systems and procedures, facilitating knowledge transfer and process standardization.
  • Enhanced system performance by troubleshooting hardware and software issues.
  • Streamlined processes by automating routine tasks, increasing operational efficiency across the organization.
  • Re-imaged over 200 laptops a week

Exterminator

Action Pest Exterminating
08.2023 - 01.2024
  • Developed customized treatment plans tailored to the specific needs of each client''s property, ensuring optimal effectiveness.
  • Improved customer satisfaction by providing timely and efficient extermination services.
  • Safeguarded public health by eliminating pests carrying diseases such as rodents or insects.
  • Utilized environmentally conscious methods and products, reducing potential harm to wildlife and the ecosystem.
  • Conducted follow-up visits after treatments were completed to ensure customer satisfaction and the absence of pests.
  • Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.

Education

High School Diploma -

Berkmar Highschool
Lilburn, GA
05.2001 -

Skills

Technical Support Experience

Affiliations

Year Up United Alumni


Certification

Google IT Support

Interests

  • Martial Arts
  • Gym Workouts
  • Team Sports
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Mindfulness Practices

Timeline

Desktop Support Technician

Cognizant Technologies Solutions
08.2024 - Current

IT Technician Intern

Merck Sharp & Dohme
01.2024 - 07.2024

Exterminator

Action Pest Exterminating
08.2023 - 01.2024

High School Diploma -

Berkmar Highschool
05.2001 -

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Jesai Ali IT Support Specialist