Jesal Sangani
Pleasanton,CA
Summary
Client partner with 15+ years in high-growth startups, managing the full cycle from alliances and sales to recruiting, delivery, operations, and end-to-end client lifecycle management. Experienced in delivering a boutique, one-point-of-contact approach that boosts agility, transparency, and client satisfaction—consistently exceeding quotas and securing multi-million-dollar accounts.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director - Account Management & Sales Operations
RightSkale
Pleasanton, California
01.2026 - Current
- Lead strategic account management for key clients, driving revenue growth and long-term partnerships
- Oversaw end-to-end sales operations, managing pipeline, forecasting, and performance tracking to support revenue targets
- Partner with leadership to drive business planning and revenue strategy
- Developed and standardized scalable sales processes and frameworks to enhance efficiency in a startup environment
- Equipped sales teams with tools, insights, and best practices to drive productivity and achieve sales goals
- Optimize CRM systems to improve visibility, reporting accuracy, and team efficiency
- Establish operating cadence for reviews, reporting, and cross-functional alignment
- Bring structure and process discipline to a fast-growing organization while managing day-to-day operations
Career Break
Home Renovation
Pleasanton, California
10.2024 - 12.2025
- Renovated home interior to enhance aesthetic appeal and functionality.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Client Partner – Public Sector (USPS)
Egen (Formerly SpringML)
01.2023 - 09.2024
- Cultivated and managed relationships with key United States Postal Services partners, serving as primary contact for inquiries, requests, and concerns to enhance client satisfaction.
- Develop and implement strategic account plans to identify growth opportunities and drive revenue generation.
- Conduct regular business reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Collaborated with internal teams to ensure timely service delivery and resolution of client issues, improving overall client experience.
- Act as a liaison between clients and internal departments to facilitate seamless communication and project execution.
- Prepared and presented reports to senior management, highlighting key performance metrics and insights to inform strategic decision-making.
- Results: Achieved and exceeded annual quota by 17% through proactive upselling, cross-selling, and contract renewals.
Sales Manager, Google Cloud PSO
SpringML
01.2020 - 01.2022
- Developed and executed sales strategies to promote data services to new and existing clients.
- Qualified leads through targeted prospecting, cold calling, and networking activities, enhancing sales pipeline.
- Conducted in-depth needs assessments to understand client requirements and provide customized solutions.
- Negotiated pricing, terms, and contracts to secure new business and maintain client relationships.
- Developed and maintained strong relationships with key stakeholders, driving customer satisfaction and loyalty.
- Collaborated with cross-functional teams, including technical specialists and project managers, to facilitate successful solution implementation.
- Results: Secured 6 new accounts contributing to over 3M in sales revenue through effective pipeline management and closing deals.
Associate Manager, Client Services
eTouch, A Virtusa Company
01.2018 - 01.2019
- On-site lead at Google Cloud, managing and servicing Google Cloud PSO engagements.
- Collaborated with partner engagement managers, strategic cloud engineers & technical account managers to ensure seamless service delivery.
- Tracked project efforts, compiled status reports, and managed statements of work (SoWs) & purchase orders (POs) for improved project visibility.
- Streamlined business operations by managing employee relations, performance, and training & certifications to enhance team effectiveness.
- Facilitated resource pipelining, scheduled Meet & Greet sessions, and managed onboarding processes.
- Developed and maintained relationships with the talent workforce, ensuring a positive candidate experience.
- Informed candidates about corporate policies and procedures to ensure compliance.
- Results: Successfully enhanced client satisfaction, operational efficiency, and talent management for Google Cloud PSO engagements.
Account Manager (VMS-MSP) / Technical Recruiter
eTouch Systems Inc.
01.2010 - 01.2018
- Oversaw the VMS/MSP business segment, maintained and expanded client relationships, ensured client satisfaction, and drove revenue growth.
- Managed relationships with MSP partners including ProUnlimited, AgileOne, ZeroChaos, Talent Wave & Randstad, coordinating efforts to fulfill client requirements and enhance service delivery.
- Acted as clients' primary point of contact, addressing inquiries, resolving issues, and delivering tailored solutions to meet client needs.
- Collaborated with internal teams including sales, operations, and recruitment to ensure seamless service delivery and exceeded client expectations.
- Utilized VMS tools including WAND, FieldGlass, and PeopleFluent to streamline processes, track contractor performance, and manage client engagements.
- Developed and implemented strategic account plans, identifying new opportunities to drive business growth and maximize revenue potential.
- Prepared and presented reports on key performance metrics, account status, and revenue forecasts to senior management, ensuring informed decision-making.
- Led the end-to-end recruitment process, from sourcing and screening candidates to conducting interviews and negotiating offers, specializing in technical roles within the IT sector.
- Results: Exceeded hiring quotas by effectively managing pipelines and closing deals, consistently surpassing quarterly and annual targets.
Sales / Revenue Manager
Taj Group of Hotels, Resorts & Palaces (Kerala Portfolio)
01.2005 - 01.2009
- Boosted sales for Kerala portfolio of hotels by engaging corporates, travel agents, and socialites in Cochin.
- Secured competitive accounts, transferring over 7000 room nights from key competitors.
- Enhanced RevPAR across hotels through effective yield management strategies.
- Led pricing for Corporations, MICE (Meetings, Incentives, Conferences, and Exhibitions), Transient and Leisure travelers.
- Conducted forecasting and competition analysis to optimize inventory management processes.
- Created promotions and packages along with Sales and Marketing teams.
Education
Post Graduate Diploma - Business Management (Marketing & Finance)
Indian Business Academy
01-2005
Bachelor of Arts - Psychology
R. D. National College, University of Mumbai
01-2001
Skills
- Account management
- Sales operations
- Revenue strategy
- CRM optimization
- Business planning
- Relationship building
Certification
- Certified ScrumMaster, 01/01/19
- Certificate Program in Human Resource Management, 01/01/13
Background Experience
- Client Services
- Sales
- Program management
- Resource management
- Technical Recruitment
- Operations
- Compliance
- Vendor management (MSP)
Timeline
Director - Account Management & Sales Operations
RightSkale
01.2026 - Current
Career Break
Home Renovation
10.2024 - 12.2025
Client Partner – Public Sector (USPS)
Egen (Formerly SpringML)
01.2023 - 09.2024
Sales Manager, Google Cloud PSO
SpringML
01.2020 - 01.2022
Associate Manager, Client Services
eTouch, A Virtusa Company
01.2018 - 01.2019
Account Manager (VMS-MSP) / Technical Recruiter
eTouch Systems Inc.
01.2010 - 01.2018
Sales / Revenue Manager
Taj Group of Hotels, Resorts & Palaces (Kerala Portfolio)
01.2005 - 01.2009
Post Graduate Diploma - Business Management (Marketing & Finance)
Indian Business Academy
Bachelor of Arts - Psychology
R. D. National College, University of Mumbai