Jesaliz Zayas
Kissimmee
Summary
Results-driven front-of-house team member excelling in critical thinking and time management. Known for delivering exceptional service during peak hours while effectively addressing customer needs and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Chick-fil-A Nona
Orlando
10.2023 - Current
- Greeted customers with a friendly demeanor and positive attitude.
- Took customer orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness of dining area to create a welcoming environment for guests.
- Trained new team members on daily operations and customer service skills to ensure consistent service quality.
- Collaborated with team members to ensure smooth and efficient service flow.
- Resolved customer inquiries and issues promptly to improve overall satisfaction.
- Maintained a professional attitude while working under pressure during peak hours.
- Supported promotional events by setting up displays and assisting with activities.
- Operated cash registers accurately and efficiently processed payments from customers.
- Performed opening and closing procedures at the end of shift.
- Delivered guest orders to correct tables or take-out counter.
- Ensured compliance with health safety regulations in the restaurant setting.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Upheld company standards and values, representing the brand positively.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
Associate of Arts - General Studies
Valencia Community College
Kissimmee, FL05-2024
High School Diploma -
Homeschool High School
Kissimmee05-2024
Associate of Science - Biotechnology
Valencia College
Kissimmee, FL05-2026
Skills
- Customer service
- Guest relations
- Order taking
- Money handling
- Open-close procedures
- Team collaboration
- Time management
- Laboratory techniques
- Laboratory safety protocols
- Scientific presentation
- Scientific writing
- Data analysis
- Critical thinking
- Social perceptiveness
- Training and mentoring
- Professional appearance
- Professional demeanor
- Equipment maintenance
- Laboratory experiments
- Sample testing
- Cell culture techniques
- Biotechnology Procedures
- Gel electrophoresis
- PCR techniques
- Electrophoresis techniques
- RNA isolation
- DNA extraction
- Protein purification
- Gene expression analysis
- Statistical data analysis
- Microscopy expertise
- Sampling processes
- Specimen collection
- Species classification
- Writing reports
- Scientific research
- Species classification
- Scientific research
Timeline
Front of House Team Member
Chick-fil-A Nona
10.2023 - Current
Associate of Arts - General Studies
Valencia Community College
High School Diploma -
Homeschool High School
Associate of Science - Biotechnology
Valencia College