Jesany Johnston
Covington ,GA
Summary
Proven customer service expert from Sally's Restaurant, adept in appointment coordination and maintaining high cleanliness standards. Streamlined scheduling processes, enhancing client satisfaction and efficiency. Excelled in resolving complaints with professionalism, contributing to a positive team atmosphere. Skilled in payment processing and data entry, showcasing a blend of hard and soft skills.
Offering friendly and approachable demeanor and ready to learn. Brings strong understanding of customer service principles and effective communication skills.
Overview
3
3
years of professional experience
Work History
Tanning Consultant
02.2024 - Current
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Streamlined appointment scheduling process for improved efficiency and reduced wait times for clients.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Restaurant Hostess
Sally's Restaurant
08.2021 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate of Applied Science - Respiratory Therapy
Gwinnett Technical College
Lawrenceville, GA05-2026
High School Diploma -
Social Circle High School
Social Circle05-2023
Skills
- Appointment scheduling
- Data entry
- Appointment coordination
- Business opening and closing procedures
- Customer service
- Payment processing
Timeline
Tanning Consultant
02.2024 - Current
Restaurant Hostess
Sally's Restaurant
08.2021 - 12.2021
Associate of Applied Science - Respiratory Therapy
Gwinnett Technical College
High School Diploma -
Social Circle High School