- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Offering time and support to shelters for the homeless, women, and animals
- Backpacking and Hiking
- Adventure Travel
- Artificial Intelligence (AI) and Machine Learning
- Geocaching
Jessica Weber
Buffalo,NY
Summary
Dynamic professional with expertise in operations management and strategic planning, enhancing efficiency at Buffalo Bros Burgers. Proven track record in problem-solving and decision-making, driving process improvements and business development. Successfully streamlined inventory management, reducing waste by 20%. Adept at fostering collaboration and adaptability, ensuring compliance and achieving organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Buffalo Bros Burgers
Hamburg, NY
03.2021 - Current
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Trained new employees on operational procedures and customer service standards.
- Oversaw daily operations to ensure alignment with organizational goals.
- Developed and implemented training programs for staff to enhance service quality.
- Analyzed customer feedback to identify areas for operational improvement.
- Streamlined communication between departments to improve collaboration and workflow.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Enhanced operational efficiency by streamlining inventory management processes.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Facilitated process improvements through data analysis, identifying areas for increased efficiency and effectiveness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Career Services Assistant
Bryant & Stratton College
Getzville, NY
01.2012 - 04.2014
- Assisted students in identifying career goals and developing job search strategies.
- Provided resume critiques and interview preparation sessions to improve candidate readiness.
- Streamlined appointment scheduling processes for greater efficiency and improved user experience.
- Advised individuals on job search strategies, resume development, and interviewing.
- Conducted labor market research to inform program development initiatives tailored towards current industry trends and demands.
- Supported alumni relations initiatives by providing ongoing career support to recent graduates entering the workforce.
- Achieved department metrics and quotas for interviews, hires, and job placement goals.
- Established strong relationships with employers, increasing job and internship opportunities for students.
- Developed career and education plans based on individual needs.
- Developed and deepened connections with mentees, influencing career, and life choices of each potential program participant.
- Helped students develop organizational, time management and study skills.
- Educated students on college admissions process and scholarship requirements.
Assistant Head Chef
Altons Restaurant
Cheektowaga, NY
01.2008 - 02.2014
- Oversaw daily kitchen operations, ensuring consistency in food quality and presentation.
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Collaborated with front-of-house teams to ensure efficient service delivery during peak hours.
- Ensured compliance with health and safety regulations, maintaining a clean and safe kitchen environment.
- Evaluated vendor performance, negotiating contracts to secure high-quality ingredients at competitive prices.
- Led special event catering initiatives, coordinating kitchen staff for successful execution of large-scale functions.
- Managed staff scheduling during peak seasons, ensuring adequate coverage and limiting overtime expenses while maintaining a high level of service.
- Contributed to a positive work environment by resolving conflicts among team members effectively and professionally.
- Maintained well-organized mise en place to keep work consistent.
- Hired, managed, and trained kitchen staff.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Education
Associate of Science -
Associate of Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY08-2016
Skills
- Decision-making
- Problem-solving
- Time management
- Conflict resolution
- Operations management
- Strategic planning
- Business administration
- Business development
- Multitasking and organization
- Adaptability and flexibility
- Process improvement strategies
- Business development understanding
Interests
Timeline
Assistant Manager
Buffalo Bros Burgers
03.2021 - Current
Career Services Assistant
Bryant & Stratton College
01.2012 - 04.2014
Assistant Head Chef
Altons Restaurant
01.2008 - 02.2014
Associate of Science -
Associate of Science - Paralegal Studies
Bryant And Stratton College