Yesenia De La Caridad Bacallao Amador
Miami,FL
Summary
Enthusiastic and nurturing professional with a background in childcare, seeking a Behavior Technician role. Proven ability to create a positive and engaging environment for children while implementing evidence-based behavioral interventions. Eager to contribute my skills and passion for childcare to create a positive impact on the lives of families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AloCuba Travel Agency
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed over 50 customer calls per day.
- Trained new personnel regarding company operations, policies and services.
Family Nanny
Osmany Alpizar
08.2022 - 03.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Reassured children when upset providing emotional support and stability.
Childcare Worker
Sweetwater Baptist Church
06.2022 - 07.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Read stories, sang songs and facilitated creative play.
Luxury Hotel Babysitting
Melia Internacional Varadero
02.2019 - 12.2021
- Coordinated playdates and outings to meet children's physical and social needs.
- Changing diapers and bathing little ones.
- Created and implemented activities to promote language development.
- Utilized positive reinforcement techniques to encourage good behavior.
Education
Bachelor of Science - Accounting And Finance
Universidad De Matanzas
Cuba06.2018
Skills
- Planning Physical Activities
- Documentation Skills
- Client Relationship Development
- Data Collection
- Natural Environment Teaching
- Excellent Communication
Certification
- RBT - Registered Behavior Technician
Timeline
Customer Service Representative
AloCuba Travel Agency
03.2023 - Current
Family Nanny
Osmany Alpizar
08.2022 - 03.2023
Childcare Worker
Sweetwater Baptist Church
06.2022 - 07.2022
Luxury Hotel Babysitting
Melia Internacional Varadero
02.2019 - 12.2021
Bachelor of Science - Accounting And Finance
Universidad De Matanzas
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