Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JESENIA BANALES

Nashua,NH

Summary

Experienced pharmacy technician with a strong track record in managing pharmacy operations and filling prescriptions accurately in high-volume settings. Demonstrated leadership abilities and commitment to team success. Highly adaptable, with a proven capacity to learn new skills quickly and work effectively, I am ready to learn with the new spot open in your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Ansible
Chelmsford, Massachusetts
09.2025 - Current
  • Supervised daily pharmacy operations, ensuring regulatory compliance and punctuality as the pharmacy technician lead.
  • Trained junior pharmacy technicians on operational standards and best practices as the pharmacy technician lead.
  • Managed inventory levels and coordinated prescription refills to enhance efficiency as the pharmacy technician lead.
  • Assisted pharmacists in the accurate preparation and dispensing of medication as the pharmacy technician lead.
  • Implemented safety protocols to uphold workplace health standards as the pharmacy technician lead.
  • Utilized pharmacy management software for effective prescription tracking and inventory control as the pharmacy technician lead.
  • Maintained organized pharmacy shelving and work areas for optimal workflow as the pharmacy technician lead.
  • Performed quality control checks to guarantee accuracy in medication dispensing as the pharmacy technician lead.

Pharmacy Technician

Ansible
Chelmsford, Massachusetts
08.2024 - 09.2025
  • Executed daily responsibilities with precision and efficiency as pharmacy technician.
  • Prioritized and organized tasks to achieve service goals effectively as pharmacy technician.
  • Labeled medications in compliance with HIPAA regulations through accurate matching as pharmacy technician.
  • Managed two computers in Manpick area to ensure consistent labeling accuracy as pharmacy technician.
  • Collaborated with team members to resolve product and service-related issues as pharmacy technician.
  • Maintained up-to-date knowledge through ongoing education and advanced training opportunities as pharmacy technician.
  • Refilled medication slots in A-Frame, ensuring correct placement for each patient tote as pharmacy technician.
  • Returned medications to A-Frame following cancellation of patient orders as pharmacy technician.

Pharmacy Technician

DLH CORP
Chelmsford, MA
09.2023 - 08.2024
  • Reported discrepancies in medication ordering and filling processes to lead immediately.
  • Organized work areas for easy access to tools and supplies.
  • Prepared and sterilized equipment at work stations before and after use.
  • Followed Standard Operating Procedures in assigned work areas consistently.
  • Scanned patient prescriptions for accurate packaging with correct paperwork and labels.
  • Handled hazardous materials according to safety protocols.
  • Restocked labeling area printers and changed labels as needed.
  • Ensured proper placement of medication labels for optimal readability.

Pharmacy Technician

CVS Pharmacy
Merrimack, NH
09.2022 - 08.2023
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Restocked shelves with new supplies of medications as needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Assisted in training new employees on pharmacy procedures.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Shift Lead Manager

Walgreens
Nashua, NH
02.2022 - 09.2022
  • Implemented corrective actions for substandard employee performance
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Demonstrated work techniques to customers to promote continued learning and growth
  • Documented absences and tardiness of assigned team members
  • Completed incident reports needed to document damage, theft or personal injury claims
  • Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations
  • Created staff teams and delegated work tasks to increase productivity
  • Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
  • Reported equipment repair and employee training needs to managers
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Established and maintained positive and professional employee relationships
  • Taught newly hired team members and shift managers business policies and procedures
  • Maintained knowledge of store products and services to make recommendations to customers

Pharmacy Technician

Walgreens
Nashua, NH
01.2021 - 02.2022
  • Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
  • Inspected pharmacy equipment and notified management of repair needs
  • Stocked and replenished shelves to remove out-of-date items from inventory
  • Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
  • Reported prescription errors to pharmacist on duty

Server

Hunt Community
Nashua, NH
08.2019 - 02.2021
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Jotted down customer orders and promptly delivered food and drinks
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Memorized menu to help diners make informed meal choices
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Attended company and restaurant required trainings and meetings, improving skills
  • Listened to customer concerns and complaints and quickly rectified issues
  • Swept and mopped floors and removed trash
  • Memorized frequent customer preferences to build relationships and loyalty
  • Checked on guests to verify satisfaction with each course

Education

High School Diploma -

Nashua High School North
Nashua, NH
06.2021

Skills

  • Operations management and efficiency
  • Prescription processing and filling
  • Labeling accuracy and standards
  • Workflow optimization
  • Verbal and written communication
  • Coaching and mentoring
  • Inventory control and accuracy
  • Employee motivation
  • Stock organization and verification
  • Problem-solving strategies
  • Team collaboration
  • Quality assurance processes
  • Pharmacy operations compliance
  • Healthcare regulations knowledge
  • Medication storage protocols
  • HIPAA compliance

Certification

PHARMACY TECHNICIAN LICENSE

Languages

  • Spanish
  • Fluent

Timeline

Lead Pharmacy Technician

Ansible
09.2025 - Current

Pharmacy Technician

Ansible
08.2024 - 09.2025

Pharmacy Technician

DLH CORP
09.2023 - 08.2024

Pharmacy Technician

CVS Pharmacy
09.2022 - 08.2023

Shift Lead Manager

Walgreens
02.2022 - 09.2022

Pharmacy Technician

Walgreens
01.2021 - 02.2022

Server

Hunt Community
08.2019 - 02.2021

High School Diploma -

Nashua High School North

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