Jesenia Negron
Kissimmee,FL
Summary
Knowledgeable airport services professional with 2+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
4
4
years of professional experience
Work History
Passenger Service Supervisor
Frontier Airlines- Menzies Aviation
05.2023 - Current
- Monitor daily performances and duties from agents and report to management
- Assisting passengers checking-in, print boarding passes, check luggage, verify proper documentation to board the plane
- Complete Gate/Boarding operations and announcements as required to ensure passengers are safe to board
- Control seating and accommodate according to airline procedures
- Able and trained to move jet bridge, and in communication with flight attendant close/open passenger door
- Certified to file complaints/issues from passengers with disabilities and help finding a resolution on behalf of the airline
- Certified as a Ground Security Coordinator to meet daily reviews for all security related functions of the operation.
Ramp Agent/Lead
Menzies Aviation- All Airlines
10.2022 - 05.2023
- Providing under-wing services for aircraft, which includes guiding and parking aircraft, as well as loading and unloading luggage and cargo bags/items/pets
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
Store Manager
Citi Trends
04.2020 - 10.2022
- Leading operation by initiating, coordinating, and enforcing new program procedures and new merchandise
- Maintaining statistical and financial records
- Overseeing pricing and stock control
- Assist customer inquiries and complaints
- Meeting sales target on daily.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.2006
Skills
Microsoft Office Suite
- Organized
- Punctual
- Excellent Interpersonal skills
- Creative
- Attention to detail
- Fluent Bi-lingual speaking and writing skills
- Responsible
- Leadership capability
- Customer Service Management
- Crisis Management
- Staff Training and Development
- Check-in processes
- Boarding gate procedures
- Team Management
Timeline
Passenger Service Supervisor
Frontier Airlines- Menzies Aviation
05.2023 - Current
Ramp Agent/Lead
Menzies Aviation- All Airlines
10.2022 - 05.2023
Store Manager
Citi Trends
04.2020 - 10.2022
High School Diploma -
Woodrow Wilson High School
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