Jeser Navarro
Canutillo,TX
Summary
Dynamic Certified Manager with a proven track record at McDonald's, enhancing customer satisfaction and retention through effective team leadership and strategic planning. Excelled in operations management and cross-functional team coordination, significantly improving inventory systems and workforce productivity. Skilled in problem resolution and adaptability, fostering a collaborative and innovative work environment.
Overview
3
3
years of professional experience
Work History
Certified Manager
McDonald's
07.2021 - Current
- Conducted performance evaluations of staff members to identify areas for improvement and provide constructive feedback for career advancement opportunities.
- Developed strong client relationships resulting in increased customer satisfaction and retention rates.
- Facilitated open communication among team members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Coordinated employee training programs to enhance workforce skills, improving overall efficiency and productivity levels.
- Improved inventory management systems, reducing waste and optimizing resource utilization.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Computer Science
Epcc
Canutillo, TXSkills
- Staff Training and Development
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
- Workforce Planning
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Product Management
- Teamwork and Collaboration
- Computer Skills
- Organizational Skills
- Adaptability and Flexibility
- Problem Resolution
- Task Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Certified Manager
McDonald's
07.2021 - Current
Computer Science
Epcc