Jesibeth Pineiro
Camden,DE
Summary
IT intern and Information Technology AAS graduate with hands-on helpdesk ticketing, device management, and technical troubleshooting experience. Known for accurate logging, customer service, cybersecurity awareness, and dependable desktop support in fast-paced environments.
Overview
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Language
Work History
IT Intern
The City of Dover
Dover, DE
07.2026 - 08.2026
- Monitored helpdesk ticketing system for troubleshooting hardware and software issues, contributing to daily technology operations. Set up and maintained a listing of assigned devices for current employees. Resolved basic technical problems for users, enhancing their experience with technology. Managed inventory and followed cybersecurity practices while collaborating with IT staff to gain hands-on experience in a real-world technical environment.
- Provided support to City of Dover staff to resolve help desk requests and answer user questions.
- Supported City of Dover staff with help desk requests and user questions.
Education
Associate of Applied Science - Information Technology
Delaware Technical Community College
DE05-2026
Skills
- Helpdesk management
- Technical troubleshooting
- Issue troubleshooting
- User support
- Desktop support
- Device management
- Inventory management
- Cybersecurity practices
- Data logging
- Customer service
Languages
Spanish
Professional
Timeline
IT Intern
The City of Dover
07.2026 - 08.2026
Associate of Applied Science - Information Technology
Delaware Technical Community College