Jesica Gonzalez
Vallejo,CA
Summary
Detail-oriented professional with expertise in customer service, medical coding, and patient care. Demonstrated success in managing front office operations and efficiently resolving issues. Strong ability to enhance patient satisfaction and streamline administrative processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
RT Harris and Sons
Vallejo , CA
09.2013 - Current
- Assisted in managing front office operations and guest services.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained accurate records of guest accounts using property management system.
Restaurant Floor Manager
Round Table Pizza, Inc
Vallejo, California
10.2008 - 09.2013
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff in customer service and food safety protocols.
- Resolved customer complaints promptly to maintain satisfaction levels.
Education
Medical Billing And Coding - Medical
Cal Regional
Fairfield, CA01-2026
Pharmacy Technician - Pharmacy
Cal Regional
Fairfield, CA12-2019
High School Diploma -
Vallejo Adult School
Vallejo 06-2008
Skills
- Patient care
- Customer service
- Attention to detail
- Team collaboration
- Time management
- ICD-10-CM, CPT & HCPCS Coding
- Medical Terminology
- Medical Office procedures
Certification
- Pharmacy technician license
- Medical billing and coding
Timeline
Assistant Front Office Manager
RT Harris and Sons
09.2013 - Current
Restaurant Floor Manager
Round Table Pizza, Inc
10.2008 - 09.2013
Medical Billing And Coding - Medical
Cal Regional
Pharmacy Technician - Pharmacy
Cal Regional
High School Diploma -
Vallejo Adult School