Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesica Grice

Fort Myers,FL

Summary

Experienced remote ITM teller with 5 years at Suncoast Credit Union, delivering exceptional customer service to members. Skilled in multitasking, identifying immediate needs, and quickly adapting to new skills and financial regulations. Demonstrated success in accurate financial transactions and end-of-day balancing. Enjoys problem-solving and eager to explore innovative ways to assist members by improving service deficiencies related to volume, average handle time, or forecast

Overview

17
17
years of professional experience

Work History

ITM Teller

Suncoast Credit Union
07.2019 - Current
  • Answer calls in a timely manner, providing a prompt, accurate, and excellent member experience
  • Provide a high level of professional and courteous service while observing due diligence for validity of transactions
  • Selected to test pilot programs that help achieve better adherence and give feedback to supervisors for ongoing program improvements
  • Utilize BOT to accurately process member transactions
  • Train new peers on BOT processes
  • Work with multiple software programs concurrently to complete transactions
  • Perform a variety of financial transactions including deposits, payments, transfers, and withdrawals
  • Ensure proper endorsements and identification are obtained while following credit union policies and procedures
  • Support credit union growth by recognizing opportunities to promote credit union products to meet member's needs
  • Attend job-specific training classes as requested by manager
  • Adhere to monthly goals outlined by manager

Front End Supervisor/Cash Office

Target, Corp.
06.2008 - 07.2019
  • Monitor staffing and team member productivity to ensure guests check out quickly
  • Give feedback to management on team member performance and guest trends to increase efficiency
  • Assigning Team Member breaks based off of guest shopping trends and scheduling
  • Collaborating with team to ensure all breaks are adhered to
  • Listen to guest complaints and find a resolution within store policy
  • Open and close twenty-four cash registers in preparation for the day
  • Balance funds from the previous day's sales
  • Keep an up-to-date and accurate safe balance
  • Collect, sort, and send personal/business checks to the bank
  • File and store bank deposits for pick-up through a courier service
  • Order currency from a banking service to prevent shortage in the safe

Education

Associate of Science - Biology

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Proficient in multitasking with various software programs
  • The ability to partner and communicate well with others
  • Interpersonal skills to interact professionally and effectively
  • Ability to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines
  • Knowledge and understanding of Credit Union products, services, policies, and procedures
  • Ability to maintain a high level of confidentiality
  • Accurate, detail oriented, and organized
  • The ability to work in a fast-paced atmosphere

Timeline

ITM Teller

Suncoast Credit Union
07.2019 - Current

Front End Supervisor/Cash Office

Target, Corp.
06.2008 - 07.2019

Associate of Science - Biology

Florida SouthWestern State College

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