Kathleen LaScola
Fort Myers,Fl
Summary
Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 17 years of progressive experience in retail banking.
Overview
24
24
years of professional experience
Work History
ITM Teller
Suncoast Credit Union
02.2019 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Promoted products or services to each customer to consistently achieve sales targets
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Collected member loan payments
- Maintained friendly and professional customer interactions
Office Administrator
West Coast Lawn Service of SW Fl Inc
05.2001 - Current
- Manage all accounts receivables and accounts payables for 150+ customers
- Assisted in establishing lawn and landscaping business
- Provided additional labor until the company could support employees
- Proficient knowledge of Quickbooks and Excel
Senior MCC Service Representative
Suncoast Credit Union
05.2017 - 02.2019
- Responsible for handling a variety of member account function ranging from assisting with determining member eligibility, handling basic account/loan inquiries
- Process various monetary transactions and providing details on all products and services that the Credit Union offers
- I always strived to to assure that our members were provided efficient service and receive accurate information
- Responded to member's requests for products, services and Credit Union information upon request
Teller Supervisor
Suncoast Credit Union
04.2005 - 05.2017
- Perform all job functions of Teller Supervisor including opening and closing of bank, loan payments and balance daily transactions
- Auditing of cash vault and teller drawers
- Completion of daily and monthly teller reports
- Worked closely with managers conducting performance evaluations, counseling and disciplining of teller staff
Education
GED -
Bound Brook High School
Bound Brook, NJ1987
Skills
- Self-motivated
- Highly dependable
- Fast Learner
- Self-Sufficent
- Proficient in Word, Outlook, Excel and Quickbooks
- Exceptional Customer Service
- Cash Handling Expertise
Timeline
ITM Teller
Suncoast Credit Union
02.2019 - Current
Senior MCC Service Representative
Suncoast Credit Union
05.2017 - 02.2019
Teller Supervisor
Suncoast Credit Union
04.2005 - 05.2017
Office Administrator
West Coast Lawn Service of SW Fl Inc
05.2001 - Current
GED -
Bound Brook High School
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