Jesica Loja

Worked flexible hours across night, weekend, and holiday shifts.

Translator/ Interpreter

• Excellent communication skills, both verbal and written.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Communicated with clients to understand interpreting needs and provide best service possible.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Interpreting at workplace for non-English speaking employees.
• Assisted foreign language-speaking clients with inquiries.

Customer Service

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered additional services such special promotions or offer credit cards to enhance customer engagement.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Self Checkout Helper

• Participated in training sessions to enhance skills and knowledge.
• Assisted customers with self-checkout machine operations.
• Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
• Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
• Supported sales initiatives by informing customers about current promotions or discounts available while using the self-checkout system.
• Maintained awareness of product locations to assist customers in finding requested items.

Door Ambassador

• Greeted customers and clients to create welcoming atmosphere.
• Enhanced store security by identifying and reporting suspicious activities.
• Letting know to the service desk that returns, exchanges, and special assistance needed is going there.
• Prevent theft by checking receipts for each purchase made to ensure that no one takes any product without paying.
• Notify service desk and send back to customer missed items(not paid) with them.
• Write down in the reports binder all the missed items with transaction number, cashier line, price, and name of products for the security manager.

Cashier

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Collaborated with team members to streamline checkout processes, reducing average customer wait time.
• Performed cash, card, and check transactions to complete customer purchases.

Translator/ Interpreter

• Assisted non-native English-speaking colleagues with improving overall team productivity and communication quality.
• Assisted foreign language-speaking clients with inquiries.

Forklift Spotter

• Assisted with the development of standard operating procedures for forklift spotting tasks, leading to increased consistency and improved results.
• Maintained clear communication with forklift operators, providing precise instructions to prevent accidents or delays.
• Reduced product damage by carefully spotting and guiding forklift operators during loading and unloading processes.

Lawn and Garden

• Provided service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
• Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
• Worked outdoors in weather conditions to care for plants and serve customers.
• Restocked shelves with new items each day and rotated stock for optimal appearance.
• Watered plants every week and regularly checked for naturally wilted parts to remove.
• Maintained walkways and paths throughout gardens for safe navigation.
• Worked flexible hours across night, weekend, and holiday shifts.

• Ensure that a safe and organized environment for the children is created,
• Cared for their well-being by feeding, bathing, changing diapers, and putting them safely to sleep.
• Developed strong relationships with both parents and children, fostering trust and open communication.
• Maintained a clean, organized, and safe home environment for children under care.
• Observed changes in behavior or health concerns promptly reporting them to parents for further evaluation.
• Facilitated independence among the children by teaching them self-care tasks such as dressing themselves or brushing their teeth.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.