Summary
Overview
Work History
Education
Skills
Certification
Additional info - Working on (Right at School)
Languages
Timeline
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Jesica Loja

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

BJ's Wholesale Club
Torrington, USA
08.2021 - 08.2024

Worked flexible hours across night, weekend, and holiday shifts.

Translator/ Interpreter

  • Excellent communication skills, both verbal and written.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Interpreting at workplace for non-English speaking employees.
  • Assisted foreign language-speaking clients with inquiries.

Customer Service

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered additional services such special promotions or offer credit cards to enhance customer engagement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Self Checkout Helper

  • Participated in training sessions to enhance skills and knowledge.
  • Assisted customers with self-checkout machine operations.
  • Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
  • Supported sales initiatives by informing customers about current promotions or discounts available while using the self-checkout system.
  • Maintained awareness of product locations to assist customers in finding requested items.

Door Ambassador

  • Greeted customers and clients to create welcoming atmosphere.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Letting know to the service desk that returns, exchanges, and special assistance needed is going there.
  • Prevent theft by checking receipts for each purchase made to ensure that no one takes any product without paying.
  • Notify service desk and send back to customer missed items(not paid) with them.
  • Write down in the reports binder all the missed items with transaction number, cashier line, price, and name of products for the security manager.

Cashier

  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Performed cash, card, and check transactions to complete customer purchases.

Lowe's Associate

Lowe's Home Improvement
Winsted, USA
08.2020 - 08.2021

Translator/ Interpreter

  • Assisted non-native English-speaking colleagues with improving overall team productivity and communication quality.
  • Assisted foreign language-speaking clients with inquiries.

Forklift Spotter

  • Assisted with the development of standard operating procedures for forklift spotting tasks, leading to increased consistency and improved results.
  • Maintained clear communication with forklift operators, providing precise instructions to prevent accidents or delays.
  • Reduced product damage by carefully spotting and guiding forklift operators during loading and unloading processes.

Lawn and Garden

  • Provided service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new items each day and rotated stock for optimal appearance.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Worked flexible hours across night, weekend, and holiday shifts.

Private Babysitter (Seasonal)

Self-employed
Torrington, USA
01.2020 - 08.2020
  • Ensure that a safe and organized environment for the children is created,
  • Cared for their well-being by feeding, bathing, changing diapers, and putting them safely to sleep.
  • Developed strong relationships with both parents and children, fostering trust and open communication.
  • Maintained a clean, organized, and safe home environment for children under care.
  • Observed changes in behavior or health concerns promptly reporting them to parents for further evaluation.
  • Facilitated independence among the children by teaching them self-care tasks such as dressing themselves or brushing their teeth.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

BBA - Accounting

Northwestern Connecticut Community College
Winsted, CT

Associate of Arts - Fine Arts

Northwestern Connecticut Community College
Winsted, CT

High School Diploma -

Torrington High School
Torrington, CT

Skills

  • Microsoft 365 Office
  • Graphic Design
  • Teams
  • Zoom
  • Babysitting
  • Multi-tasking strength
  • Multi-language
  • Cash Handling
  • Flexible Schedule
  • Meeting deadlines

Certification

Driver's License, 08/01/22, 01/01/30

Additional info - Working on (Right at School)

  • Supported diverse learners by differentiating instruction.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Teams
  • Adobe
  • Microsoft 365 Office
  • Zoom
  • Communication Skills
  • Written skills
  • Presentation Skills

Languages

Quechua
Native or Bilingual
Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Associate

BJ's Wholesale Club
08.2021 - 08.2024

Lowe's Associate

Lowe's Home Improvement
08.2020 - 08.2021

Private Babysitter (Seasonal)

Self-employed
01.2020 - 08.2020

BBA - Accounting

Northwestern Connecticut Community College

Associate of Arts - Fine Arts

Northwestern Connecticut Community College

High School Diploma -

Torrington High School
Jesica Loja