Desired Job Title
Documentation Associate IIFront Office CoordinatorCafe BaristaCustomer Support SpecialistCustomer Service RepresentativeWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: 90620
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Audra Archuleta
Buena Park,CA
Work Preference
Summary
Enterprising characteristics in the making, leading in ideas for purpose resolutions and selling products within key communication terms. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Artistic characteristics persuade natural self-expressive, a creative approach involving today's trends and appeal to multi-generational audiences for art, designing, music influence, storyline writing on many topics and the development order to the goals or processes in focus.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Conventional characteristics encouraged by a deep desire to maintain security and stability, physically taking a dedication approach to organizing and managing finances, procedures, or data. Results-driven individual with a solid track record in delivering quality work.
Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. "Once I'm in The Zone, I'm all in For Quality status."
Overview
20
20
years of professional experience
Work History
Documentation Associate II
Teva Pharmaceuticals, Inc.
Irvine, CA
04.2002 - 07.2011
- Maintained quality documentation for manufacturing of injectable medications, ensuring compliance with FDA standards and methods of production.
- Communicated with multiple departments to provide routine verification data on products in manufacturing schedule, facilitating informed decision-making.
- Forecasted, prioritized, and executed projects effectively, consistently meeting deadlines with dedication to assignment completion.
- Excelled in dynamic work environments by demonstrating strong professional ethics and commitment to quality.
Front Office Coordinator
Coast Composites (UCAR Composites)
Irvine, CA
10.2001 - 03.2002
- Greeting in person and by phone customers and employees daily, providing initial guidance to the available contacts on-site.
- Maintained welcoming entrance to convey importance and professionalism to customers.
- Organized office supply room, ensured clean entryway and accessible protective gear for hazardous areas, and managed office amenities to foster an inclusive environment.
- Organized company contracts, provided requested documentation, and created PowerPoint presentations.
- Produced standard operations printouts for employees and faxed project blueprints to business associates.
Claims Assistant
AirShow
Tustin, CA
08.2001 - 10.2001
- Maintained accurate records of claims and updated databases regularly.
- Assisted in processing claims by reviewing documentation and verifying information.
- Produced Excel spreadsheets for outstanding balance of clients for products and services.
- Produced notification letters to initiated transactions.
- Organization and filing customers contracts.
Claims Assistant
Travel America
Irvine, CA
11.1998 - 02.1999
- Processed claims by reviewing documentation and verifying information for accuracy.
- Gathered necessary information from clients to support claims submission.
- Collaborated with team members to resolve claims issues in a timely manner.
Cafe Barista
Barnes & Noble
Costa Mesa, CA
02.1996 - 02.1998
- Prepared and served a variety of coffee beverages to customers.
- Operated espresso machines and brewing equipment efficiently.
- Assisted customers with product selections and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns professionally.
- Stocked supplies and managed inventory levels regularly.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Maintained cleanliness of cafe area including counters, tables and floors.
- Greeted customers and took orders in a friendly and professional manner.
- Provided excellent customer service by anticipating needs quickly.
- Collaborated effectively with coworkers to maintain store operations.
- Provided detailed information on coffee blends, ingredients and preparation methods.
- Followed all health and safety regulations while preparing food items.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
- Replenished condiments, napkins and other cafe supplies as needed.
- Performed regular maintenance tasks on brewing equipment or blenders.
- Organized inventory of supplies for efficient restocking procedures.
- Operated commercial espresso machines to produce high-quality drinks.
- Created specialty drinks based on customer requests or preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Supported highest standards of conduct and service to support company reputation.
- Received and accurately processed customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Sales Associate
Hot Topic
Carlsbad, CA
10.1995 - 12.1995
- Sales of fashion apparel and other items of interest related to music and hip styles.
- Greeted incoming customers
- Clean store at closing.
- Assisted customers with product selection and inquiries.
- Maintained store appearance through regular stocking and organization.
- Educated customers about promotions and product features effectively.
Door Greeter
Souplantation
Fountain Valley, CA
12.1992 - 10.1993
- Welcomed customers and provided guidance to trays bowls and food selections.
- Assisted customers in navigating the buffet area efficiently.
- Cleaned entrance, bathrooms and walkways.
- Collected trays of leftovers and assisted customers with locating available tables and seats.
- Monitored dining area for cleanliness and organization throughout service.
Food and Beverage Cashier
Edwards Hutton Theater
Santa Ana, CA
11.1991 - 02.1992
- Serve Food and beverages to customers.
- Processed customer orders efficiently at concession stands.
- Maintained cleanliness and organization of food service areas.
- Assisted customers with menu selections and dietary inquiries.
- Operated point-of-sale systems for quick transaction processing.
- Provided friendly customer service to enhance guest experiences.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Maintained cleanliness of work area throughout shift.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Greeted incoming guest and collected movie ticket stubs at entrance.
- Clean theaters, bathrooms and hallways
Education
Microsoft Computer Applications / Office Administration - Certification
Regional Occupation Program
Santa Ana, CA08-2001
Some College (No Degree) - Health Information Technology
Cypress College
Cypress, CA04-2026
Skills
- Input
- Strategic
- Customer Service
- Electronics
- Radio
- Television
- Cameras
- CPU
- Tablets
- Landlines
- Cellphones
- Computer Applications
- Social Media
- Journalism
- Records
- Finance
- Fax/Print/Scan/Copy
- UE Boom
- Headsets
- FitBit
- Current Affairs
- Research/ Explore
- Journal
- Individualization
- Microsoft 365 Office
- Google drive
- Internet/ online services
- Adobe Acrobat Reader
- Forms Central
- Legal forms
- Correspondence/ Remote
- Schedules
- Training material
- Policy writing
- Data analysis
- Vehicle navigation
- Time management
- Safety compliance
- Documentation accuracy
- Route optimization
- Dispatch coordination
- Conflict resolution
- Attention to detail
- Interpersonal skills
- Team collaboration
- Problem-solving
- Safe driving
- Customer engagement
- Directional sense
- Vehicle inspection
- Fuel efficiency
- Local trends
- Tech-savviness
- Adaptability and flexibility
- Schedule management
- Navigational tools
- Vehicle maintenance
- Map reading
- Cleanliness
- Cultural awareness
- Stress management
- Route planning
- Emergency response
- Multitasking and organization
- Traffic law knowledge
- GPS navigation
- Confidentiality understanding
- Dependable and trustworthy
- Equipment maintenance
- Passenger reviews or endorsements
- Customer-oriented
- Time, mileage, and fuel tracking
- Basic mechanics
- Punctuality
- Defensive driving
- Ride-sharing platform knowledge
- Patience and tact
- Passenger transportation
- Driving in adverse conditions
- Efficiency and time management
- Document management
- Reliability
- Organizational skills
- Maintain passenger safety
- Safety-focused
- Communication and interpersonal skills
- Professional appearance
Additional Headings And Categories
Community Resources Navigation, Disability Accomodations,
Instructional Coordinator, PowerPoint Presentations, Finance Excel Spreadsheets,
Volunteer: Excel Spreadsheet, Cluster Budget Report, R.O.P.
Rose Parades, 4th of July Parades, Museums, Activist for progress,
Caregiver/Support Animals
Extracurricular Or Achievements
- Saint Irenaeus Church, Catholicism, Cypress, CA, 01/01/24
- Security & Support Animals, 2 (size sm.) Poodles, Dog Trainer, CA, 01/01/15 - 04/01/26
- 24 Hour Fitness, Client, Swimmer, CA, 01/01/25
- Housing Accommodations for Disability, Recipient, Buena Park, CA, 01/01/18
- Traveling California, Tourist, Temecula, CA, Far South, San Francisco, CA, Far North, 01/01/10 - 01/01/20
Qualifications Summary
- Technical Sales Representative/Customer Services
- Social Media/Activist
- Arts/Entertainment
- Marketing/Advertising Account Manager
- Illustrator/Translator, Imagining the Possibilities
- Administrative Coordinator/Paralegal
- Rideshare Driver/Navigation
Timeline
Documentation Associate II
Teva Pharmaceuticals, Inc.
04.2002 - 07.2011
Front Office Coordinator
Coast Composites (UCAR Composites)
10.2001 - 03.2002
Claims Assistant
AirShow
08.2001 - 10.2001
Claims Assistant
Travel America
11.1998 - 02.1999
Cafe Barista
Barnes & Noble
02.1996 - 02.1998
Sales Associate
Hot Topic
10.1995 - 12.1995
Door Greeter
Souplantation
12.1992 - 10.1993
Food and Beverage Cashier
Edwards Hutton Theater
11.1991 - 02.1992
Microsoft Computer Applications / Office Administration - Certification
Regional Occupation Program
Some College (No Degree) - Health Information Technology
Cypress College