Katelyn Smith
Spokane,WA
Summary
Engaging, service-oriented professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include customer service, written and verbal communication, administrative management, scheduling, budgeting, and staff coordination. Known for enthusiasm, relationship building, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Spokane Community College
Spokane, WA
09.2025 - Current
- Represent the Adult Education division at meetings and events as a knowledgeable, approachable point of contact
- Plan, coordinate, and maintain calendars for division and leadership, including events, workshops, and meetings for faculty and staff to ensure effective participation and communication
- Build and monitor building of classes and faculty contracts
- Respond to questions, concerns, and issues with professionalism, empathy, and excellent customer service, including high-touch and sensitive interactions
- Build and sustain collaborative relationships with internal departments, leadership, and external partners
- Manage inventory, ordering, and distribution of supplies
- Serve as Spokane Community College’s Employee Transportation Coordinator
- Handled sensitive information with discretion, maintaining confidentiality of state documents and personnel records
Administrative Assistant III
Spokane Community College
Spokane, WA
02.2024 - 09.2025
- Serve as a primary point of contact for internal and external stakeholders, responding to inquiries with professionalism, patience, and clear communication for an office that received 5-15 inquiries daily
- Coordinate and support meetings and events, including scheduling, logistics, materials preparation, and follow-up for Student Life department and leadership (7 staff)
- Prepare presentations, reports, correspondence, and informational materials tailored to varied audiences
- Coordinate college-wide student communications (approx. 7000 students quarterly) including a bi-monthly newsletter and all-college communications related to Student Life
- Track, document, and report on activities, projects, and deadlines using Microsoft Office (Excel, Word, Outlook)
- Collaborate with multiple departments and campus partners to support student engagement initiatives and improve service delivery
- Manage confidential records related to student conduct and sensitive information while exercising discretion and sound judgment
- Assist with budget tracking, purchasing, and inventory coordination for department and program needs
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Serve as Spokane Community College’s Employee Transportation Coordinator
Administrative Assistant II
Spokane Falls Community College
Spokane, WA
05.2022 - 01.2024
- Provided frontline customer service to students, faculty, staff, and community members, serving as a welcoming and knowledgeable first point of contact in an office that saw 5-30 visitors daily
- Assisted visitors in navigating campus services and resources, ensuring accessibility and positive experiences
- Coordinated calendars, meetings, and events for the Learning Support department (5-9 staff) and dept. leadership, supporting outreach and engagement activities
- Prepared, edited, and distributed communications and documents with attention to clarity and accuracy
- Maintained records and data tracking in compliance with institutional and state policies
- Assisted in budget tracking, providing accurate reports to support grant and federal spending
- Maintained confidentiality of sensitive information by adhering to state and district policies and implementing secure filing systems
- Supported department initiatives aligned with the college’s strategic plan and community engagement goals
- Served as Spokane Falls Community College's Employee Transportation Coordinator
Key Leader
lululemon
Spokane, WA
04.2021 - 05.2022
- Represented the brand in a highly public-facing environment, engaging with diverse customers and fostering inclusive, welcoming experiences
- Led and supported teams of 4-10 employees, modeling professionalism, empathy, and effective communication
- Delivered product education and informal presentations to customers, translating technical information into accessible language
- Resolved customer concerns and de-escalated challenging situations with patience, active listening, and sound judgment
- Built strong relationships with customers through trust, responsiveness, and personalized engagement
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Produce Clerk / Wellness Buyer
Main Market Co-op
Spokane, WA
08.2020 - 02.2021
- Engaged daily with community members, answering questions and providing education on products and services
- Built and maintained relationships with local vendors and partners
- Collaborated across departments to support store initiatives and community-focused goals
- Managed inventory to ensure product availability and reduce spoilage, and tracked departmental expenses and budgets
- Implemented data-driven decision-making practices to refine purchasing strategies
- Collaborated with marketing department to create targeted advertising campaigns that showcased key grocery items and promotions
Administrative Assistant
Swinerton Builders
Spokane, WA
11.2019 - 04.2020
- Coordinated meetings, events, and travel logistics for internal teams (up to 10 staff) and external partners
- Served as a liaison between staff, clients, and contractors, ensuring clear communication and follow-through
- Assisted with expense reconciliation, purchasing, and documentation tracking
- Prepared and edited reports, presentations, and correspondence
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated vendor onboarding process (approx. 20-30 vendors)
Customer Service Agent
Alaska Airlines
Spokane, WA
07.2014 - 11.2019
- Assisted travelers with fare rules, check-in process, policies, navigation, and service options providing excellent customer service
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- De-escalated emotionally charged situations with empathy, professionalism, and conflict-resolution skills
- Demonstrated strong knowledge of federal regulations, safety procedures, and customer service standards
- Anticipated and proactively addressed potential issues
- Managed ramp services, ensuring timely loading and unloading of cargo and passengers
- Led and supported teams up to 15 employees, modeling professionalism, empathy, and effective communication
- Assisted in training new team members on the proper procedures and best practices to ensure consistency in service quality
- Demonstrated strong teamwork skills by collaborating with colleagues to achieve common goals
- Maintained strict adherence to safety regulations while operating ground support equipment such as tugs, belt loaders, and pushbacks
- Upheld company standards of excellence by consistently delivering outstanding customer service and maintaining a professional appearance while on duty
Education
Bachelor of Arts - English
Eastern Washington University
Cheney, WA06.2014
Skills
- Empathy
- Includer
- Adaptability
- Connectedness
- Input
Timeline
Office Manager
Spokane Community College
09.2025 - Current
Administrative Assistant III
Spokane Community College
02.2024 - 09.2025
Administrative Assistant II
Spokane Falls Community College
05.2022 - 01.2024
Key Leader
lululemon
04.2021 - 05.2022
Produce Clerk / Wellness Buyer
Main Market Co-op
08.2020 - 02.2021
Administrative Assistant
Swinerton Builders
11.2019 - 04.2020
Customer Service Agent
Alaska Airlines
07.2014 - 11.2019
Bachelor of Arts - English
Eastern Washington University