Jesica Padilla-Ramirez
Mount Pleasant,TX
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Walmart as an Online Personal Shopper. Proven ability to enhance customer satisfaction through attentive service and accurate order fulfillment. Skilled in product picking and relationship building, consistently achieving high satisfaction ratings while fostering a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Online Personal Shopper
Walmart
Mount Pleasant, TX
03.2023 - Current
- Supported customers in identifying products aligned with their specific requirements.
- Handled e-commerce platform orders, guaranteeing correctness.
- Mastered product details to make well-informed recommendations.
- Partnered with colleagues to improve service quality.
- Adapted to feedback, improving shopping assistance techniques
- Resolved customer inquiries promptly, maintaining satisfaction levels
- Engaged in ongoing training to stay updated on industry trends
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Assistant Manager
Braum's Ice Cream & Dairy Store
Mount Pleasant, TX
01.2021 - 01.2022
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and minimize waste.
- Implemented scheduling adjustments to optimize staff efficiency during peak hours.
- Monitored store cleanliness and adherence to health regulations, ensuring compliance with company standards.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Collaborated with team members to maintain high standards of service quality and operational excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Braum's Ice Cream & Dairy Store
Mount Pleasant, TX
01.2020 - 01.2021
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented inventory management practices to reduce waste and enhance stock availability.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
Cashier
Braum's Ice Cream & Dairy Store
Mount Pleasant, TX
09.2015 - 10.2019
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer, ensuring correct change and balance at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with inventory management, restocking merchandise to maintain product availability.
- Collaborated with team members to optimize store operations during peak hours.
Certified Nursing Assistant
Greenhill Villas
Mount Pleasant, TX
02.2018 - 02.2019
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Documented patient progress and care activities accurately in electronic health records.
Certified Nursing Assistant
Pleasant Springs Healthcare Center
Mount Pleasant, TX
09.2017 - 11.2017
- Assisted residents with daily living activities, promoting comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Supported communication between residents and healthcare teams, enhancing care coordination.
- Maintained cleanliness and safety of resident areas, adhering to health regulations.
Education
Bachelor Of Early Childhood Care And Education - Education
Northeast Texas Community College
Mount Pleasant, TXHigh School Diploma - Certification of Certified Nursing Assistant
Mount Pleasant High School
Mount Pleasant, TX05.2017
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Hospitality and accommodation
- Attention to detail
- Upbeat and outgoing attitude
- Decision-making
- Customer relations
- Accurate money handling
- Relationship building
- Verifying order accuracy
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
03.2023 - Current
Assistant Manager
Braum's Ice Cream & Dairy Store
01.2021 - 01.2022
Manager
Braum's Ice Cream & Dairy Store
01.2020 - 01.2021
Certified Nursing Assistant
Greenhill Villas
02.2018 - 02.2019
Certified Nursing Assistant
Pleasant Springs Healthcare Center
09.2017 - 11.2017
Cashier
Braum's Ice Cream & Dairy Store
09.2015 - 10.2019
Bachelor Of Early Childhood Care And Education - Education
Northeast Texas Community College
High School Diploma - Certification of Certified Nursing Assistant
Mount Pleasant High School