Jesica Vera
Tulsa,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Transarctic of Oklahoma
Shipping and Receiving
Tulsa, OK
12.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
Office Assistant
ProAir Heating, Cooling & Electrical
Tulsa, OK
05.2020 - 09.2022
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored office expenses and submitted purchase requests.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Answered and directed phone calls to appropriate staff members.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Developed organizational filing systems for confidential customer records and reports.
- Inventoried and ordered materials, supplies and services.
Education
High School Diploma -
Union High School
Tulsa, OK05-2017
Skills
- Quality Assurance
- Dependable and Responsible
- Decision-Making
- Analytical Thinking
- Teamwork and Collaboration
- Clerical Support
- Friendly, Positive Attitude
- Microsoft Word
- Data Management
- Organizational Skills
- Team Management
- Verbal Communication
- Problem-Solving
- Active Listening
- Customer Service
- Bilingual English Speaking & Spanish speaking
Timeline
Transarctic of Oklahoma
Shipping and Receiving
12.2022 - Current
Office Assistant
ProAir Heating, Cooling & Electrical
05.2020 - 09.2022
High School Diploma -
Union High School